With Auto-Refund ON, the app will automatically issue a refund to your customer's original payment method in Shopify, after the processing event.
With Auto-Refund OFF, you can process returns in the Loop Admin but the app will not issue a refund. In this scenario, you will need to issue refunds manually through Shopify or a third-party system.
To adjust the Auto-Refund setting, please contact our support team.
If you have any questions on the answer above, send us a chat using the icon in the lower right-hand corner. Or if you’d prefer to send an email, contact us at email@example.com.
Could you please let us know if this FAQ was helpful by using the emojis below?