Getting Started

Corbett Morgan avatar Joe Vancena avatar Brandon Schmidt avatar
10 articles in this collection
Written by Corbett Morgan, Joe Vancena, and Brandon Schmidt

How do I install Loop?

Information on the Loop App, the Shopify App Store, and installing the app on your store.
Corbett Morgan avatar
Written by Corbett Morgan
Updated over a week ago

How do I access my Loop Admin?

Information on viewing return request and updating return policy settings in your Loop Admin panel.
Joe Vancena avatar
Written by Joe Vancena
Updated over a week ago

How do I access the Loop Customer Portal?

Information on the customer-facing returns portal used to request refunds and exchanges.
Joe Vancena avatar
Written by Joe Vancena
Updated over a week ago

How do I automatically generate return shipping labels?

Information on generating return shipping labels, EasyPost account setup, and related app settings.
Joe Vancena avatar
Written by Joe Vancena
Updated over a week ago

How do I automatically process refunds and exchanges in Shopify?

Information on using the Processing Event to achieve automatic returns.
Corbett Morgan avatar
Written by Corbett Morgan
Updated over a week ago

How do I customize the design of my returns portal?

Information on app customizations and design.
Joe Vancena avatar
Written by Joe Vancena
Updated over a week ago

How do I edit return reasons?

Information on adding return reasons and generating return reason reports.
Brandon Schmidt avatar
Written by Brandon Schmidt
Updated over a week ago

How do I edit my app settings?

Information on updating app settings to match your return policy.
Joe Vancena avatar
Written by Joe Vancena
Updated over a week ago

How do I manage user accounts in Loop?

How to create or delete users and reset your password.
Corbett Morgan avatar
Written by Corbett Morgan
Updated over a week ago

How do I test the Loop Returns app?

Information on creating test orders in Shopify, submitting requests in the Customer Portal, and processing returns in the Loop Admin.
Brandon Schmidt avatar
Written by Brandon Schmidt
Updated over a week ago