To activate the handling fee, visit Settings in your Loop Admin. The fee total and fee name can be customized:
Handling Fee Total
Dollar amount represented as X.XX
Handling Fee Name
By default, the fee is labeled a Handling Fee, but this can be customized.
We also recommend:
- Restocking Fee
- Shipping Fee
- Return Fee
The fee is displayed to the customer as:
*On credit card refunds, there will be a [$X.XX] [Handling Fee] applied.
The handling fee is charged to credit card refunds as a flat rate fee.
The use of a handling fee is optional.
By using a handling fee, you incentivize customers to request product exchanges and gift card refunds more often than credit card refunds.
If you have any questions on the answer above, send us a chat using the icon in the lower right-hand corner. Or if you’d prefer to send an email, contact us at firstname.lastname@example.org.
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