Whitelisting is our tool for releasing orders from return restrictions. For example, if a customer has a problem returning an item because it's outside the return window, you can add that order number to the Whitelist and the order will be able to be returned.
You can also add a customer to the Whitelist using an email address.
The whitelist will also lift restrictions on an item added to the Return Policy Enforcer. This is a hidden feature, available upon request, allowing you to prompt your customer with a question designed to reinforce your return policy.
For example, if you require that tags remain on an item in order for it to be eligible for return, the Return Policy Enforcer can ask the customer to confirm if the tags have been removed.
If yes, the item will immediately be marked ineligible for return.
If no, the item can be submitted normally through the app.
If you have any questions on the answer above, send us a chat using the icon in the lower right-hand corner. Or if you’d prefer to send an email, contact us at firstname.lastname@example.org.
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