ShipBob Integration

OVERVIEW

ShipBob is a third-party logistics (3PL) provider with which Loop's merchants can integrate. The Loop-ShipBob integration can help to give a heads-up on inbound shipments to ShipBob warehouses and ultimately improve warehouse processing.

This article will explain how the integration works, who can use it, setup steps, and common questions.

In this article:

• How it works
• Qualifications
• Setup
• FAQ

How it works

This integration is one-way:

1. A shopper starts a return in Loop.
2. Loop automatically notifies ShipBob and creates a return merchandise authorization (RMA) in its system.

On the back end, this integration uses Loop’s Warehouse API to get return details, using that data to create RMAs in ShipBob.

Qualifications

There are two qualifications that merchants must meet to use this integration successfully:

• The merchant's Loop plan includes this integration option.
• The stock-keeping unit (SKU) and product name are the same in both Loop's and ShipBob's systems.

Setup

When a merchant informs Loop that they want to integrate with ShipBob, Loop will enable an “integration tile” within the merchant's account. From there, the integration is fully self-service: the integration tile will walk the merchant through the authentication and connection processes.

To complete the setup, play the video below or review the written instructions beneath it.

1. In the Loop Admin, go to Tools & integrations > Integrations.

2. Click the toggle on the ShipBob tile to turn on the integration. If the tile is not present, please contact your Merchant Success Manager (MSM) or support@loopreturns.com.

   

3. Loop will redirect the page to ShipBob to start the authorization flow. Keep the "Use Existing Channel" selection and review all the permissions.

   

4. Click on Allow & Install at the bottom of the ShipBob page to permit Loop to integrate.

   

5. After giving Loop permissions, the page will redirect back to the Loop admin. While the page redirects, a confirmation message should appear at the bottom of the screen.

   

6. The ShipBob tile will show that the integration is not yet complete. Click the Complete Setup button.

   

7. The available return service or returns fulfillment locations will appear. Select a warehouse and click Save in the bottom right.

   Tip: If needed, merchants may change the warehouse selection later by clicking the gear icon on the ShipBob integration tile in Loop admin > Integrations.

   

   Important: If utilizing ShipBob for returns, the Destinations must be in the following format:

   Name: [Merchant Name], ATTN: Returns

   Address 1: [Street address]

   Address 2: Door 1

   City, State, Zip: [City, State, Zip]

8. Confirm that another confirmation message appears at the bottom of the screen.

   

9. Confirm that the ShipBob tile no longer has an Incomplete status bubble.

   

   
   

FAQ 

What plan do I need to be on to utilize this feature? To check if this feature is included in your Loop plan, please review the Pricing page on Loop's website. If you're interested in adding this feature to your account, please contact your MSM or support@loopreturns.com to amend your account.

How long will it take to set up this integration? The integration will take no more than a few minutes to set up. Start on the Loop admin Integrations page. From there, Loop will redirect you to ShipBob for authorization, then back to Loop to add your warehouse. Then you're done!

Will I need a developer involved to complete this integration? Not at all! Loop and ShipBob will take care of this integration for you.

How do I get started? To start the integration process, please contact your Onboarding or Account Manager. If you don't have one, please reach out to support@loopreturns.com.

How should I set up my Destinations in Loop? If leveraging ShipBob for returns, the Destinations must be set up in the following format:

Name: [Merchant Name], ATTN: Returns

Address 1: [Street address]

Address 2: Door 1

City, State, Zip: [City, State, Zip]

Please reach out to support@loopreturns.com with any additional questions.