Printerless Returns
OVERVIEW
Printerless Returns improves your customer experience by allowing them to ship their returns without a printer. Unlike other solutions, your customers will receive their shipping label in a QR code, not a PDF, and are eligible to drop off their return to eligible FedEx Office and Walgreens locations for FedEx returns, eligible United States Post Office for USPS returns, eligible Canada Post locations for Canadian returns, eligible Royal Mail locations for UK returns, and eligible Australia Post locations for AUS returns.
In this article you will learn about:
Customer Experience
With Printerless Returns enabled, a customer will be shown a QR code on their return confirmation page once they have successfully submitted a return, as well as in their return confirmation email. The confirmation page will also include a link with the traditional option to print the label if your customer chooses.
There will be step by step instructions shown stating that they don't need to print a label and can show the QR code at FedEx Office and Walgreens locations for FedEx returns, eligible United States post offices for USPS returns, eligible Canada Post locations for Canadian returns, eligible Royal Mail locations for UK returns, and eligible Australia Post locations for AUS returns.
Merchant Experience in the Loop Admin
For FedEx QR Codes
Your Customer Support team will be able to see if a customer was shown a QR code and if they clicked on the print label to see what label type the customer chose. This is located under the Email Shipping Label button on the return detail page.
For example, if the EasyPost shipment status shows as delivered and the customer was shown the QR code and did not use print label, it's safe to infer that they used the QR code for their return.
For USPS QR Codes
You will see all returns made with a USPS QR code tagged with the “Box and ship” status in the returns view just like a label return and on the return detail page, you will see a carrier tracking number just like with traditional labels.
If the label / QR code was not generated, merchants can generate a label from the return detail page.
For CanadaPost QR Codes
Just like USPS, you will see all returns made with a Canada Post QR code tagged with the “Box and ship” status in the returns view just like a label return and on the return detail page, you will see a carrier tracking number just like with traditional labels.
If the label / QR code was not generated, merchants can generate a label from the return detail page.
For Royal Mail QR Codes
Just like USPS and Canada Post, you will see all returns made with a Royal Mail QR code tagged with the “Box and ship” status in the returns view just like a label return and on the return detail page, you will see a carrier tracking number just like with traditional labels.
If the label / QR code was not generated, merchants can generate a label from the return detail page.
For Australia Post QR Codes
For Australia Post, the QR code is embedded in the printed label but is not visible as a standalone QR code on the Loop Return Summary Page. For merchants who are only using Australia Post, they can customize the text on the Return Summary Page to indicate to the shopper that they can use the embedded QR code to access printerless returns.
Plan Information
To check to see if this feature is included in your plan, please review the Pricing page on the Loop Returns website.
If you're interested in this adding this feature, please contact your Merchant Success Manager or support@loopreturns.com.
FAQ
Do QR codes work for cross-border shipping?
Printerless returns via Fedex and USPS are only available for US domestic returns. Printerless returns via Canada Post are only available for Canadian domestic returns. Printerless returns via Royal Mail are only available for UK domestic returns.
What if I use FedEx/USPS/Canada Post/Royal Mail/Australia Post and another carrier?
Loop will continue to automatically rate shop between multiple carriers to determine which carrier generates a label for that customer. The Printerless Returns QR Code will only appear for a customer if FedEx/USPS/Canada Post/Royal Mail/Australia Post is used as the carrier for their label.
Will handling fees still apply to printerless returns?
Yes, handling fees will still apply as they would for any other return with a printed label.
Will I as the merchant be refunded for an unused printerless label?
As with traditional USPS labels, merchants will be charged at return initiation but if the QR code is not scanned after 28 days then a refund will be requested on your behalf. All other carriers are bill-on-scan, so if the QR code isn't scanned, the merchant will not be charged for the label.
What if my customer opted for an Instant Exchange?
Printerless capabilities will work just the same for instant exchange as they would for any traditional exchange.
Please reach out to support@loopreturns.com with any additional questions.