Printerless Returns improves your customer experience by allowing them to ship their returns without a printer. Unlike other solutions, your customers will receive their shipping label in a QR code, not a PDF, and are eligible to drop off their return to eligible FedEx Office and Walgreens locations for FedEx returns, and eligible United States Post Office for USPS returns.
In this article you will learn about:
- Customer Experience
- FedEx QR codes
- USPS QR codes
- Plan Information
With Printerless Returns enabled, a customer will be shown a QR code on their return confirmation page once they have successfully submitted a return, as well as in their return confirmation email. The confirmation page will also include a link with the traditional option to print the label if your customer chooses.
There will be step by step instructions shown stating that they don't need to print a label and can show the QR code at FedEx Office and Walgreens locations for FedEx returns and eligible United States post offices for USPS returns as you can see in the images below.
For FedEx QR Codes
Your Customer Experience team will be able to see if a customer was shown a QR code and if they clicked on the print label to see what label type the customer chose. This is located under the Email Shipping Label button on the return detail page.
For example, if the EasyPost shipment status shows as delivered and the customer was shown the QR code and did not use print label, it's safe to infer that they used the QR code for their return.
For USPS QR Codes
You will see all returns made with a USPS QR code tagged with the “Box and ship” status in the returns view just like a label return and on the return detail page, you will see a carrier tracking number just like with traditional labels.
If the label / QR code was not generated, merchants can generate a label from the return detail page.
USPS & FedEx QR codes are available on Loop's Plus plan or, with the Custom Rules add-on. If you're interested in this adding this feature, please contact your Merchant Success Manager or email@example.com. Once the add-on has been applied to your account, we will enabled the feature on the backend on your behalf.
Do QR codes work for cross-border shipping?
Printerless returns via Fedex and USPS are only available for domestic returns.
What if I use FedEx/USPS and another carrier?
Loop will continue to automatically rate shop between multiple carriers to determine which carrier generates a label for that customer. The Printerless Returns QR Code will only appear for a customer if FedEx or USPS is used as a carrier for their label.
Will handling fees still apply to printerless returns?
Yes, handling fees will still apply as they would for any other return with a printed label.
Will I as the merchant be refunded for an unused printerless label?
As with traditional labels, merchants will be charged at return initiation but if the QR code is not scanned after 28 days then a refund will be requested on your behalf.
What if my customer opted for an Instant Exchange?
Printerless capabilities will work just the same for instant exchange as they would for any traditional exchange.
Please reach out to firstname.lastname@example.org with any additional questions