Printerless Returns

OVERVIEW

Printerless Returns improves the customer experience by allowing them to ship their returns without a printer. Unlike other solutions, customers will receive their shipping label in a QR code, not a PDF, and are eligible to drop off their return to eligible FedEx Office and Walgreens locations for FedEx returns, eligible United States Post Office for USPS returns, eligible Canada Post locations for Canadian returns, eligible Royal Mail locations for UK returns, and eligible Australia Post locations for AUS returns.

In this article:

• Customer Experience
• Merchant Experience in the Loop Admin
  • Australia Post
  • Canada Post
  • Evri
  • FedEx
  • Royal Mail
  • USPS
• Plan Information
• FAQ

Customer Experience

With Printerless Returns enabled, a customer will see a QR code once they have successfully submitted a return, both on their return confirmation page and in their return confirmation email. The confirmation page will also include a link with the traditional option to print the label if the customer chooses. 

Merchant experience in the Loop admin

For Australia Post QR codes

• Available through EasyPost and SEKO

For Australia Post, the QR code is embedded in the printed label but is not visible as a standalone QR code on the Loop Return Summary Page (RSP). For merchants using Australia Post only, they can customize the text on the RSP to indicate to the customer that they can use the embedded QR code to access printerless returns.

For Canada Post QR codes

• Available through EasyPost and Ship by Loop Worldwide

Merchants will see all returns made with a Canada Post QR code tagged with the “Box and ship” status in the returns view just like a label return. On the return detail page, merchants will see a carrier tracking number just like traditional labels.

If the label or QR code was not generated, merchants can generate a label from the return detail page.

For Evri QR codes

• Available through Rebound and Ship by Loop Worldwide

Merchants will see all returns made with an Evri QR code tagged with the “Box and ship” status in the returns view just like a label return. On the return detail page, merchants will see a carrier tracking number just like traditional labels.

If the label or QR code was not generated, merchants can generate a label from the return detail page.

For FedEx QR codes

• Available through EasyPost

Merchants Customer Support team will be able to see if a customer was shown a QR code and if they clicked on the print label to see what label type the customer chose. This is located under the Email Shipping Label button on the return detail page. 

For example, if the EasyPost shipment status shows as delivered and the customer was shown the QR code and did not use print label, it's safe to infer that they used the QR code for their return.

For Royal Mail QR codes

• Available through EasyPost

Merchants will see all returns made with a Royal Mail QR code tagged with the “Box and ship” status in the returns view just like a label return. On the return detail page, merchants will see a carrier tracking number just like traditional labels.

If the label or QR code was not generated, merchants can generate a label from the return detail page.

For USPS QR codes

• Available through EasyPost, Ship by Loop, Pitney Bowes, and SEKO

Merchants will see all returns made with a USPS QR code tagged with the “Box and ship” status in the returns view just like a label return. On the return detail page, merchants will see a carrier tracking number just like traditional labels.

If the label or QR code was not generated, merchants can generate a label from the return detail page.

Plan information

To check if this feature is included in the merchant's plan, please review the Pricing page on the Loop Returns website.

If interested in adding this feature, please contact the merchant's Merchant Success Manager or support@loopreturns.com.

FAQ

Do QR codes work for cross-border shipping? Printerless returns via Fedex and USPS are only available for US domestic returns. Printerless returns via Canada Post are only available for Canadian domestic returns. Printerless returns via Royal Mail are only available for UK domestic returns.

What if I use FedEx/USPS/Canada Post/Royal Mail/Australia Post and another carrier?  Loop will continue to automatically rate shop between multiple carriers to determine which carrier generates a label for that customer. The Printerless Returns QR code will only appear for a customer if FedEx/USPS/Canada Post/Royal Mail/Australia Post is used as the carrier for their label. 

Will handling fees still apply to printerless returns? Yes, handling fees will still apply as they would for any other return with a printed label.

Will I as the merchant be refunded for an unused printerless label? As with traditional USPS labels, merchants will be charged at return initiation but if the QR code is not scanned after 28 days then a refund will be requested on your behalf. All other carriers are bill-on-scan, so if the QR code isn't scanned, the merchant will not be charged for the label.

What if my customer opted for an Instant Exchange? Printerless capabilities will work just the same for instant exchange as they would for any traditional exchange.

Please contact support@loopreturns.com with any additional questions.