OVERVIEW

IMPORTANT: As of 8/13/24, Pitney Bowes no longer offers it's return label service and therefore this is no longer an active integration with Loop Returns. If you were previously using Pitney Bowes for return labels, you must move to a different shipping service with Loop immediately to avoid label generation failures. Please reach out to your Merchant Success Manager or support@loopreturns.com for assistance.

Loop integrates with Pitney Bowes, a third-party service, to provide your customers with automatically generated shipping labels. Pitney Bowes powers USPS shipping and transaction management from a centralized location. 

1. Click accordingly to set up a Pitney Bowes production account or sandbox account.

2. Once redirected to the Pitney Bowes’ website, click the Sign Up Now button to continue.

   

3. Input your company’s information.

   Tip: If your address is not recognized by USPS, similar or more exact options will be displayed. Select the address that best matches your company.

4. Click Continue.

   

5. Check your email inbox for a confirmation email from Pitney Bowes.

6. Click Complete Registration Now.

   

7. Choose a password, enter your credentials, and click Sign In.

   

8. The screen below will be displayed upon logging into your Pitney Bowes account. Currently, there are no carriers set up and no payment method.

   • If using PB Standard, stop here.

   • If using PB Expedited priority and First Class, click Start Setup to begin the payment setup process.

9. Select the USPS carrier, then click Continue.

   

10. You will be asked to Choose a Payment Method. You can apply for a Line of Credit or use a Credit Card.

    Tip: If setting up a sandbox account, use a fake credit card of Visa 4111111111111111, expire date 12/22 and CVV 123.

11. Select Continue.

12. Enter payment details, then click Continue.

    

13. Enter the dollar amount to fill your postage account now, and enter the amount to refill when postage is under amount.

14. Select Continue, then confirm the amount under View Available Postage.

Once your account has been set up, follow instructions to connect your Pitney Bowes account to Loop.

Please reach out to support@loopreturns.com with any additional questions.

Does Pitney Bowes support printerless returns? Yes, Pitney Bowes can support printerless returns through USPS. Please see our Printerless Returns help center article for more information.

Please reach out to support@loopreturns.com with any additional questions.