Release Notes: March 2023
Fixes + Improvements
We’ve added some new reports and added fields to existing reports to make the reporting function in Loop more valuable. To learn more about reporting in general please visit the Loop Analytics article.
- Destinations report
- This report will add value for merchants who have multiple destinations.
- In monitoring this report, merchants can track and analyze where returns are going to.
- New Revenue: added Upsell Subtotal and Upsell Tax fields
- Return Totals: added Original Order Date, Policy, and Country fields
- Refunds: added Processed by field
- ASN Report: added Delivered date
Exchange Shipping Method Configuration
The outbound shipping method for exchange orders can now be configured at the return policy level. Previously, the exchange shipping method was only configurable globally, limiting the ability to properly accommodate optimal shipping requirements across return policies. Now, merchants can assign different shipping methods according to policy zone.
For example, if a merchant would like to assign different shipping methods to domestic and international outbound orders, then that can be configured in Loop by leveraging this feature.
The shipping method for exchange orders can be assigned within the Exchanges section in each return policy.
To learn more about this setting and others please review the Return Policy Settings article.
Suppress Order Notes
Merchants now have the ability to stop Loop from entering order notes in Shopify. Currently by default, Loop enters a note on the order in Shopify whenever a return is initiated or processed. If you would like Loop to not enter order notes in this field in the future, please reach out to email@example.com to request suppressing order notes.
If you have questions on any of the above, please email firstname.lastname@example.org.