Returns Tracking

OVERVIEW

Returns Tracking allows merchants to send tracking details and return status updates to shoppers who choose a box and ship return method. The tracking information is pulled through from the label generated for the return. By proactively sharing return status updates, merchants can reduce the number of return-related tickets, specifically around customers asking about the status of their return.


In this article—

  • Customer Experience
  • Setup
  • Gorgias Integration
  • Pricing & Packaging

Customer Experience

Customers can track their return on the Return Status Page that they can access once they've submitted their return and from the Return Confirmation email.

Setup

  1. To begin setup, first head over to Settings > Returns Tracking

  1. On the Returns Tracking page, you will see a button that says Turn on Returns Tracking