Wonderment Integration

OVERVIEW

Loop's integration with Wonderment makes it easy for customers to start and track their returns in one go. This integration reduces stress, saves time, and allows more control for your customers; decreasing return-related questions for your support team.

In this article:

• Setting up in Wonderment
• Plan information
• FAQ

Setting up in Wonderment

1. Make sure that Tracking Page Authentication is in use. Check Integrations  -> Events . If it's not active yet, follow this quick guide to activate Tracking Page Authentication. Without Tracking Page Authentication, you can add the Loop block to the page, but it will not appear for your customers.

2. Start the integration process: Navigate to Settings  -> Integrations  -> Loop Integration .

   

3. Connect Loop: On this page, click the "Connect Loop" button.

   

4. Refresh and Modify Storefront: The screen will refresh, and the Loop Returns block will be added to your list of Sections in Shopify. Click on "Modify Storefront" to return to the Storefront Tracking Page Editor.
5. Edit Page in Theme Editor: Once back in the Storefront Tracking Page Editor, click "Edit Page in Theme Editor" for the Shopify theme you're currently using.

6. Add the Loop - Wonderment section: Here, you'll add the Loop - Wonderment section to your page. Click "Save" in the top-right of the theme editor.

   Note: The Loop Section will not be visible on the page until after you click Save.

   When you're in the page editor, the Loop block will always be visible for your convenience when editing and styling. On the live page, the "Start A Return" button will only be visible after a successful shipment search.

   

7. Customize: You've successfully set up the Loop integration!

   You can further customize the appearance of the "Start A Return" block in Shopify's editor. There are settings available to customize the button text, color, size, and you can add additional CSS rules or classes for further styling.

   

Plan information

This integration is available for merchants who are both customers of Wonderment and Loop. To use this feature specifically, you must have a paid Wonderment plan and use both the Storefront Tracking Page and Tracking Page Authentication Loop features.

Please contact your Wonderment CSM for more information about plan eligibility.

FAQ

Who is this integration available for? This integration is available for merchants who are both customers of Wonderment and Loop. To use this feature specifically, you must have a paid Wonderment plan and use both the Storefront Tracking Page and Tracking Page Authentication Loop features.

Do I have to pay for both Wonderment and Loop? Yes, merchants must be customers of both Loop and Wonderment.

How can I learn more about Wonderment? You can learn more in this article about Wonderment and its partnership with Loop.

For additional questions, or to get started with Wonderment, feel free to contact your Loop Merchant Success Manager or support@loopreturns.com.