Custom Rules Feature Overview
Merchants with the Custom Rules Add-On (or Loop's legacy Pro and Plus users) have additional features that support enhanced return policy settings and needs. This article outlines each of these features that are available to you.
In this article, you'll learn about:
- Advanced Exchanges
- Keep Item
- Policy Rules
- Pre-Discount Credit
Workflows is Loop's newest tool to enable flexibility and customization within the returns experience and allows you to create and manage return rules.
- Supports your business strategy by allowing you to tailor return outcomes based on a variety of conditions
- Saves time for your support team by automating exception handling within the return flow
- Reduces shipping costs and waste by allowing customers to keep items that cannot be restocked or resold
To learn more about Workflows, click here.
Advanced Exchanges is a feature that allows a customer to exchange for a completely different product as if they were just requesting a variant exchange.
Bundles is a feature that allows you to improve your customer experience, and save time for your support team, by making custom-built bundles eligible to be returned in your customer portal. Bundles gives your customers a streamlined way to exchange individual products within a bundle and can be customized to support your own discount and eligibility rules.
To learn more about Bundles, click here.
Policy Rules allow you to create a combination of “rules” on certain items, outside of your general return policy settings. This feature allows you to adjust the outcome for specific product IDs or fulfillment conditions. Policy Rule outcomes include refund, exchange or store credit options.
Pre-Discount Credit (Shop Now Only)
When a customer is shopping with a discount and then chooses to request a return for that item, Pre-Discount Credit allows them to keep the same purchasing power on their Shop Now exchange.
To learn more about Pre-Discount Credit, click here.
Please reach out to email@example.com or your Onboarding/Merchant Success Manager, if you'd like to enable any of these features.