Release Notes: December 2023
New features
Shipping & Logistics data dashboard
We’ve added a new Shipping & Logistics dashboard to Loop Analytics! In this new dashboard, you can view and access the following data in your Loop Admin:
Shipping costs: helps you keep track of the cost of return labels over time
Cycle times: tracks the amount of time it takes for returns to go from in-transit to processed
Carrier data: breakdown of shipping costs and cycle times based on your shipping carriers
Fee data: the amount of money collected from handling fees, categorized by refunds, exchanges, and store credit
To learn more, please visit our Advanced Analytics article.
Workflows: Exclude pre-discount credit
This month, Loop added an action to Workflows to exclude pre-discount credit as an outcome. This new Workflow is available to all merchants on plans that include Shop Now, as pre-discount credit is tied to Shop Now and Bonus Credit.
To learn more, please visit the Workflows and Workflows: Use Cases articles!
Fixes and improvements
Warranties improvements
We made several updates to Warranties this month, including:
Adjusted how warranty workflows behave alongside standard return workflows. This update ensures that workflows prioritized below the warranty workflow will not action the return, giving merchants better control over warranty policies and standard returns.
Resolved an issue that was causing standard returns to be incorrectly categorized as warranty returns within the Loop Admin.
Added support for warranty policies to allow refund outcomes.
To learn more, visit the Warranties article.
Pitney Bowes QR codes
Merchants who use the Pitney Bowes shipping service can now generate QR codes with USPS. This provides customers with the choice to either use a QR code for returning items or print a label. Eligible merchants have this feature automatically enabled, so no action is required on their part.
API Key name
The name of an API key can now be edited after it has been generated on the Developers page.
For questions, please reach out to support@loopreturns.com.