OVERVIEW
ReBound Returns supports omnichannel returns management, helping merchants with sustainability, scalability, and simplicity. With this integration’s focus on returns shipping services, merchants can expect:

• More convenient carriers & drop-off locations.

• Negotiated rates with global carriers.

• Shorter return cycles.

• Cross-border consolidated shipping savings.

ReBound offers two ways to integrate:

• Headless API (also known as ReBound consumer choice).

• Order Service API (formerly known as Cycleon integration).

This integration requires an existing agreement with ReBound.

Loop's integration with ReBound Returns can be simplified as the following:

• Loop handles everything before a package is dropped off.

• ReBound handles everything after a package is dropped off such as consolidation, quality control, and more.

1. In the Loop admin, go to Returns management > Shipping > Shipping services.

2. Click Connect shipping service, then select ReBound Consumer Choice.

3. Input your ReBound credentials in Loop. If you’re not sure what your ReBound credentials are, reach out to your ReBound contact for support.

   

4. In the desired return policy, select ReBound as the shipping provider and select the carriers that the merchant wants to enable (for example: InPost, Asda, Evri).

1. In the Loop admin, go to Returns management > Shipping > Shipping services.

2. Click Connect shipping service, then select Cycleon.

3. Fill in the credentials that were provided by Rebound:

   

4. In the desired return policy, select Cycleon as the shipping provider.
   

All merchants can leverage this integration, regardless of plan or add-ons. In order to be eligible to use ReBound, merchants must meet the following volume requirements:

• >25K returns annually.

• Across 4 unique countries/locations.

• Includes consolidation services in non-domestic countries.

What carriers or return methods does ReBound currently support? The Headless API integration currently supports:

• InPost locker QR code

• Asda drop off QR code

• Evri printed label

• Evri QR code

The Order Service API supports carriers you previously aligned on per region on your ReBound contract.

What if I use Cycleon? Loop and ReBound still support this integration, also referred to as Order Service API integration. Set up is the same as this article outlines.

Why can't I set carriers in our Loop admin for Cycleon?  Your agreement with Cycleon includes alignment on which carriers you will use per region. When Loop calls Cycleon for a label, all of the carrier selection and rate shopping is done on the Cycleon side per the pre-arranged structure with you and Cycleon.

Why doesn't the tracking page link work from the Loop admin for Cycleon?  Currently, Cycleon does not provide a URL for tracking. As such, the link in the admin is deactivated. Your customer and/or support team must visit the carrier website and track using the tracking number.

Can I use automated processing events with ReBound?  Yes, you can use Loop's automated processing based on label status.

Please reach out to support@loopreturns.com with any additional questions.