OVERVIEW

Loop's integration with Wonderment makes it easy for customers to start and track their returns in one go. This integration reduces stress, saves time, and allows more control for your customers; decreasing return-related questions for your support team.

Important: Before initiating setup, please ensure that a) merchants are using both Loop and Wonderment and b) the Wonderment tracking page feature is already configured.

1. In Wonderment, go to Integrations > Events to ensure that Tracking Page Authentication is in use. If not, follow this activation guide to to complete setup; without Tracking Page Authentication, merchants can add the Loop block to the page, but it will not appear for your customers.

2. Go to Settings > Integrations > Loop Integration.

   

3. On this page, click the "Connect Loop" button. The screen will refresh, and the Loop Returns block will be added to your list of Sections in Shopify.

   

4. Click on Modify Storefront to return to the Storefront Tracking Page Editor.

5. Once back in the editor, click Edit Page in Theme Editor for the Shopify theme you're currently using.

6. Add the "Loop - Wonderment" section to your page. Click Save in the top-right of the theme editor.
   Note: The Loop Section will not be visible on the page until after you click Save. In addition, when you're in the page editor, the Loop block will always be visible for your convenience when editing and styling. On the live page, the "Start A Return" button will only be visible after a successful shipment search.

   

Congratulations - you've successfully set up the Loop integration! If needed, merchants can further customize the appearance of the "Start A Return" block in Shopify's editor. There are settings available to customize the button text, color, size, and merchants can add additional CSS rules or classes for further styling.

This integration is available for merchants who are both customers of Wonderment and Loop. To use this feature specifically, you must have a paid Wonderment plan and use both the Storefront Tracking Page and Tracking Page Authentication Loop features.

Please contact your Wonderment CSM for more information about plan eligibility.

Who is this integration available for? This integration is available for merchants who are both customers of Wonderment and Loop. To use this feature specifically, you must have a paid Wonderment plan and use both the Storefront Tracking Page and Tracking Page Authentication Loop features.

Do I have to pay for both Wonderment and Loop? Yes, merchants must be customers of both Loop and Wonderment.

How can I learn more about Wonderment? You can learn more in this article about Wonderment and its partnership with Loop.

For additional questions, or to get started with Wonderment, feel free to contact the merchant's Merchant Success Manager at Loop or support@loopreturns.com.