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Point of Sale: Change Log

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OVERVIEW

This change log documents the updates in each version of the Loop Point of Sale (POS) app. To learn more about POS, review Loop's POS category in the Help Center.

Note: The dates next to the version numbers indicate the date the changes were released.

Version 2.3.0 - Released Oct 1, 2024

  • Additional permissions for in store exceptions

    • You can now choose for only certain store associates to make return policy exceptions in store (via the allowlist).

    • By default, all store associates will continue to have this permission but you can now edit this via POS Settings in Loop Admin.

  • Return online, drop off in store enhancements

    • If you have store locations enabled to accept online returns you’ll now see an updated flow in Loop POS where we first ask whether the return was started online or not.

    • For returns started online, shoppers will now also be issued with a numeric code which can be input in Loop POS in case QR code scanning is unavailable.

    • Given these updates, we have deprecated the ‘store redirect at order lookup’ feature, so shoppers will now only see the option to drop off in store at the end of the Loop online returns flow.

  • Store associate reporting

    • For returns completed via Loop POS, we will now display the store associate name on the return summary in Loop Admin.

Version 2.2.14 — May 28, 2024

  • Minor bug fixes to improve user experience

Version 2.2.13 — May 6, 2024

  • Minor bug fixes to improve user experience.


Version 2.2.12 — May 1, 2024

  • Minor bug fixes to improve user experience.


Version 2.2.11 — April 24, 2024

  • Minor bug fixes to improve user experience.


Version 2.2.10 — April 16, 2024

  • There is now an option to scan a QR code for Start Online, Drop Off In-Store returns. Head to the Loop admin to start setup.


Version 2.2.9 — March 19, 2024

  • Minor bug fixes to improve user experience.


Version 2.2.8 — February 15, 2024

  • Resolved: Once connected, Admin users will stay logged in for two weeks.

  • Minor UI improvements.

Note: The version jump from 2.2.6 to 2.2.8 is not a typo; version 2.2.7 had to be skipped for reasons on the back end. There is no missing information in these logs.


Version 2.2.6 — February 1, 2024

  • Merchants can now view the current app version under "User Profile" once logged in.

  • Minor UI enhancements.


Version 2.2.5 — January 4, 2024

  • Location selection at login will now appear as a dropdown list.

  • Minor UX improvements.


Version 2.2.4 — December 14, 2023

  • Minor bug fixes to improve user experience.


Version 2.2.3 — November 29, 2023

  • New POS-specific “Loop restock functionality” setting can now be set up in Loop admin. Merchants' restock settings will only change when they edit this in the admin.

Important: Merchants must first update the app across all devices before updating Loop Admin for the change to take effect.


Version 2.2.2 — October 19, 2023

  • Improved error messaging when a user tries to log in without the correct permissions.

  • Items will no longer show as restocked in Loop when the “Loop restock functionality” setting is switched off in the Admin.

Version 2.2.1 — September 26, 2023

Important: After updating the app, please reach out to the merchant's Merchant Success Manager to take advantage of these changes.

  • Merchants can now search for orders using the Shopify receipt number.

  • Merchants can now choose not to auto-process returns from within POS.

Version 2.2.0 — August 29, 2023

  • NEW gift returns flow allows gift recipients to exchange or receive a gift card without notifying the gifter.

  • When the original payment method is cash, cash refunds can be completed if the merchant can manually open the cash drawer(s) at their store location(s).

  • Return Summary Page now details the original payment method (for example: cash, gift card, or last four digits of credit card).

  • Restock location selection is no longer required to complete a return if the merchant has the “Loop restock functionality” setting switched off in the admin.

  • Restock_location_id is sent on ‘return create,’ populating relevant data through ERP/3PL integrations. 

Version 2.1.2 — July 27, 2023

  • Get details on which store the exchange order took place in with location_id now populating on all exchange orders through POS.

  • Ensure the entire order number populates in the order summary view when associates complete order lookup by name or email.

Version 2.1.1 — July 5, 2023

  • Get a holistic review of the POS transaction by viewing the reason an exception is made for an item through allowlist in the order summary view in Admin.

  • Final sale items can now be added to the allowlist through POS, giving merchants total flexibility. 

  • Exchange orders made through POS now exclude a shipping address, speeding up the time to resolution.

  • The app can now scan and process manual input for customized barcodes, including special characters (example: 5432112345/XL).

  • If order lookup fails, a message now populates prompting store associates to verify they have included any prefix in the order number (example: US-12345).

  • The app now stays logged in to the Admin for 2 weeks. Store associates will still need to put in their unique pin each time they open the app. 

  • A banner now appears when a new version of the app is available to ensure the merchant is on the latest and greatest version.

  • The app now locks in landscape mode.

For additional questions, please reach out to support@loopreturns.com

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