OVERVIEW

The integration between AMS Fulfillment and Loop is a two-way integration that creates return records (ASN or RMA) within AMS when a return is initiated in Loop. When the RMA is complete in AMS, the refund message or flag is sent back to Loop. AMS built and maintains this integration.

The setup is primarily executed by AMS. AMS will need full access to the Loop admin and then they will complete setup from there. If you're interested in configuring this integration, reach out to your point of contact at AMS.

This integration leverages Loop’s Warehouse API to pull ASN data on a recurring basis, using it to create RMAs within AMS. This integration does not leverage a plug-and-play template and will require development for each instance.

Returns Workflow:

1. Customer initiates a return or exchange in the merchant's Loop portal.

2. Return created triggers Loop to send AMS a webhook event that is used to automatically create the RMA in AMS’s order management system (OMS).

3. The RMA number in AMS’s OMS corresponds to the Loop RMA ID in the URL, not the RMA name that is displayed at the top of the RMA page.

   • For example, RMA 99904598 = https://admin.loopreturns.com/returns/99904598

4. When enabled for the merchant's account, AMS sends Loop a message to process a refund to the customer when all of the RMA’s items are received into available status.

5. AMS sends Loop a flag return message if one or more of the RMA’s items are received as damaged, or are missing from the RMA.

Note: AMS will periodically check Loop by calling the API to see if any ASNs are available. If they are, AMS will pull them.

How long will it take to set up this integration? Implementation and maintenance is handled by AMS, with collaboration from the Loop team. The timeline is 1-2 weeks from initial request to AMS.

Will I need a developer involved to complete this integration? Not at all! AMS will take care of the integration for you.

How do I get started? To begin the integration process, please contact AMS and let them know you'd like to set up an integration with Loop.

What scopes should the API key be generated for? Your AMS contact should be able to assist with the needed data but we recommend Cart, Return, Order and Report.

Please contact support@loopreturns.com if you have additional questions.