OVERVIEW

The integration between Indigo 8 and Loop is owned by Indigo 8 The standard setup is built as a one-way integration, responsible for performing the following action:

• Create Return Authorizations (RA) within Indigo 8 daily via Loop's Open API.

Your integration can also include a secondary trigger from Loop > Indigo 8:

• When Loop automatically processes the return based on your Processing Events, Indigo 8 will trigger the completion of the RA.

This integration template creates RAs within Indigo 8 daily. The merchant and Indigo 8 will work together to determine specific customization needs for the integration. Your Loop Onboarding Specialist or Account Manager can support as needed.

• This integration is available on our Loop Plus plan or via Loop's Integrations Add-On.

• Indigo 8 has built and maintains this integration, which means no developer work is needed on the merchant's end.

• Merchants wishing to integrate this template with additional data sources (3PLs, Shopify, etc) can work with Indigo 8 to customize as needed (fees may apply).

1. Customer submits return to Loop.

2. Within one day, an RA is created in Indigo 8 for the Return.

3. Indigo 8 subscribes to Loop webhook with "label.updated" trigger when a return is delivered.

   Note: When the label reaches the delivered status, the RA will be closed in Indigo 8. If you intend to process returns manually at a different Processing Event, please contact your Indigo 8 representative.

4. Different actions will be taken depending on the return request:

   • Full Refund: RA will be generated with returned item(s) added at the amount that was paid. A cash refund we will created at refunded amount.
     General Ledger (GL) impact: CR to Returns, DR Gross Sales, DR to sales tax (if charged).

   • Exchange: RA will be generated with returned item(s) at $0. A cash refund will be created but will have a $0 amount. Loop will handle creation of the exchange order in Shopify and it will be processed with 100% loop-discount. 
     GL impact: CR to gift card liability, DR Gross Sales, DR to sales tax.

   • Store Credit: RA will be generated with returned item(s) at $0. A cash refund will be created but will have a $0 amount. Loop will create the store credit “gift card” store credit in the client account. 
     GL impact: CR to gift card liability, DR Gross Sales, DR to sales tax.

   • Refund with a Gift Card: If the customer originally paid for an order with a gift card and now is getting a refund, an RA will be generated with returned item(s) added at the amount that was paid. A gift card item will be added to the RA to offset the amount being refunded at a negative amount equal to the gift card refund amount. The RA will reflect any refund balance remaining. 
     GL impact: CR to Returns, DR Gross Sales, DR to sales tax (if charged), CR Gift Card.

   • Faulty Product: If a customer indicates a product was faulty as their reason for return, the integration will preset the return warehouse for that item to a Faulty Warehouse (so it is not returned to retail stock once processed).

5. Return is complete.

How long will it take to set up this integration? Implementation and maintenance is handled by Indigo 8. This process typically takes 2-3 weeks.

Will I need a developer involved to complete this integration? Not at all! Indigo 8 & Loop will take care of this integration for you.

How do I get started? To begin the integration process, please contact your Onboarding/Merchant Success Manager or email support@loopreturns.com.

Please reach out to integrations@loopreturns.com with any additional questions.