Whiplash Integration
OVERVIEW
The integration between Whiplash and Loop is a two-way integration owned and maintained by Loop.
How it works
The integration is responsible for performing two primary actions:
Creates returns within Whiplash when a return is initiated through Loop
Process or flag a return within Loop based on items received by Whiplash
When items return to the warehouse, Whiplash sends Loop line item level information from which Loop triggers a process or flag event.
Qualifications for the Integration:
Loop has built and maintains this integration, which means no developer work is needed on the merchant's end
This particular piece of middleware contains two flows from Loop → Whiplash to ensure all returns are captured and created
Primary - webhook driven to create returns immediately following “pre_transit” label status
Backup - performing an ASN pull 1x/day and scanning for any returns not captured from the previous day, this flow acts as a backup to the primary
Returns Workflow
Customer submits return to Loop
Return label hits “pre_transit” status, firing webhook
Return is created in Whiplash with data from webhook
Whiplash receives return package, generates item receipt and fires webhook to Loop
Loop pulls item receipt from Whiplash and compares items against RMA
Return is automatically Processed or Flagged based on receipt and merchant criteria
Expected items, condition, etc.
Return is complete
FAQ
What plan do I need to be on to utilize this feature? This feature is included for merchants with Loop Plus or the Integrations add on. If you are not on one of these plans and would like to add this feature reach out to your Merchant Success Manager or support@loopreturns.com.
How long will it take to set up this integration? Implementation and maintenance is handled by Loop, with collaboration from Whiplash. The timeline is approximately 2 weeks from kickoff with Loop.
Will I need a developer involved to complete this integration? Not at all!
How do I get started? To begin the integration process, please contact your Onboarding/Account Manager. If you're already live, please reach out to support@loopreturns.com.
Please reach out to support@loopreturns.com with any additional questions.