OVERVIEW

RyderShip (formerly Whiplash) is a warehouse management system (WMS) that merchants use to manage their warehouse operations. Loop’s 2-way integration with RyderShip allows merchants to:

• Automatically create an RMA in RyderShip when a return is submitted in Loop

• Automatically process or flag a return in Loop when items are received at the warehouse

This integration is owned and maintained by Loop. For any setup or troubleshooting help, reach out to support@loopreturns.com.

Once connected, Loop will begin creating RMAs in RyderShip shortly after a return is submitted by a customer—typically within 10 minutes.

If a tracking number is added later (including Happy Returns bag barcodes), Loop will automatically update the corresponding RMA in RyderShip.

When the return is received and processed at the warehouse, RyderShip sends Loop a notification. Based on this, Loop will automatically process or flag the return depending on the items and conditions of the items returned.

1. A customer submits a return in Loop

2. Loop creates the RMA in RyderShip after a short delay

3. If tracking information becomes available later, Loop updates the RMA in RyderShip

4. The warehouse receives and scans the return

5. RyderShip sends item-level data back to Loop

6. Loop compares received items to the RMA and automatically processes or flags the return

7. If flagged, you can review the return in the Loop Admin

Setup takes just a few minutes and doesn’t require a developer.

1. Go to the Loop Admin > Tools & Integrations > Integrations page

2. Find the RyderShip integration

3. Click the toggle to install and follow the quick steps to connect

That’s it—no API keys, no code, and no manual coordination required.

How long does it take to set up the RyderShip integration? Setup is instant and self-service directly within the Loop Admin. It only takes a few clicks.

Do I need a developer to complete setup? No. This integration is fully managed by Loop and doesn’t require any developer involvement.

Who manages this integration? Loop owns and maintains the integration directly. If you need support, just contact support@loopreturns.com.

For additional questions or support, contact support@loopreturns.com.