Two Boxes is a returns processing technology platform that sits in between an RMS (like Loop) and a 3PL or warehouse. Two Boxes is a two-way integration. Two Boxes built and maintains this integration.

This is a two-way integration where an RMA is automatically created in Two Boxes when a customer submits a return in Loop. When the return status is updated in Two Boxes, this automatically processes or flags the return in Loop.

Two Boxes has sophisticated warehouse technology that optimizes return processing for 3PLs and enriches returns data for merchants. Loop’s integration with Two Boxes allows 3PLs and self-fulfilling merchants using Two Boxes to integrate with Loop without development work needed to build a direct integration with Loop. 

To set up this integration, Loop merchants simply need to share a Loop API Key with their Two Boxes CSM. Two Boxes will handle the rest of the onboarding process. If a merchant wants to process returns solely based on what is entered in Two Boxes during inspection, then they must set their processing event in Loop to manual.

1. Customer submits return to Loop.

2. RMA is automatically created in Two Boxes.

3. Warehouse receives return package, updates return status and details in Two Boxes.

4. Return is automatically processed or flagged in Loop based on receipt and merchant criteria.

5. Additional data including item grading, disposition, and notes are passed from Two Boxes to Loop for merchants to see in their Loop Admin.

To check if this integration is included in your plan, please review the Pricing page on Loop's website.

If you're interested in adding this integration to your account, please contact your Merchant Success Manager to make an amendment to your account. 

How long will it take to set up this integration? If your warehouse already uses Two Boxes, integrating is simple and quick. If you are not yet using Two Boxes, onboarding takes between 2-4 weeks.

Will I need a developer involved to complete this integration? No, Two Boxes will assist you with setting up this integration.

How do I get started? Reach out to your Two Boxes CSM or support@twoboxes.com. If you are not a Two Boxes customer and would like a referral to Two Boxes, reach out to your Loop Contact or support@loopreturns.com.

What other services does Two Boxes offer to improve warehouse operations? Two Boxes connects the 3PL to the RMS for better returns inventory tracking and helps scale brand SOPs for faster return processing. They also offer a grading app, data dashboards down to the SKU- and employee-level, a 3PL portal to onboard merchants faster, and more. If you are not a Two Boxes customer and would like a referral to Two Boxes, reach out to your Loop Contact or support@loopreturns.com.

Please reach out to support@loopreturns.com with any additional questions.