OVERVIEW

Recently, Shopify has been making changed to how returns are handled in advance of supporting native exchanges. As a result, some things have changed in reporting and returns may appear inflated.

Returns are now recorded when the return is submitted. This leads to two differences in returns reporting:

• Returns are now based on the returns submission date. Historically, reporting was based on the processed date.

• Open returns are reflected in returns reporting. This makes it so the returns figure in Shopify is overstated.

This is the return line that's entered in sales reporting upon return submission in Loop:

Starting February 28, 2024, Shopify has started moved merchants not on Shopify Plus to their new returns process. Shopify Plus merchants are currently being migrated to the new process on a rolling basis.

In the interim period for day-to-day returns reporting that is accurate, we recommend referring to Loop Analytics and Reporting. The Loop reports will help you understand what has actually been processed in any give month.

Reports:

• Merchants may find the returns processed data in the Operations Analytics tab helpful.

• This shows how much revenue has actually been marked returned by Loop in Shopify.

  

• Using the Return Totals report is also helpful for understanding amount of returns actually processed. The total in the Returned Item Net column is the total value of items marked returned in Shopify.

  Please make sure to filter by "Returns Processed" under the date type:

  

Please reach out to support@loopreturns.com with any additional questions.