This article covers Loop's Global-e integration, which supports cross-border returns for merchants using Global-e as their international shipping provider. It explains what the integration does, how Loop handles return shipping labels, tracking, and multi-currency refunds for international orders, and how to set it up — including how to enable Global-e exchanges (Beta) and where to find that setting once it's turned on.

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Global-e is a cross-border shipping provider that acts as the merchant of record for international transactions. The Loop x Global-e integration lets you use Loop as your returns portal while Global-e handles cross-border return logistics — label generation, currency conversion, duties, and taxes. Shoppers get one consistent returns experience whether their order is domestic or international, and you manage both from a single Loop portal.

• One portal, not two — you don't need a separate international returns process; domestic and cross-border returns both flow through Loop.

• Automated cross-border logistics — Global-e handles label generation, customs, and duties so you don't have to manage international carrier relationships directly.

• Revenue retention — you can offer store credit on international returns to keep revenue in-house instead of issuing a refund.

• Currency transparency for shoppers — refunds are issued in the shopper's original purchase currency, which reduces confusion and support inquiries.

When a shopper initiates a return or exchange on a Global-e order, Loop coordinates with Global-e behind the scenes:

• Cross-border return labels — Loop automatically generates international return shipping labels through Global-e. Global-e selects the carrier and route for each return; Loop always displays "see label for carrier" since Global-e doesn't return a single fixed carrier name.

• Shipment tracking — Loop polls Global-e for tracking updates and surfaces status changes (In Transit, Out for Delivery, Delivered) to the shopper.

• Multi-currency refunds — Refunds are issued in the shopper's original purchase currency.

• Store credit in shop currency — Gift cards and store credit are issued in your shop's base currency. This is a platform limitation, not a Loop setting.

• Unified returns portal — Shoppers use the same Loop experience for domestic and international returns.

Note: Global-e is merchant of record for international transactions and handles payment reversal, duties, and taxes on your behalf.

You can enable even exchanges on Global-e orders. Two types are supported:

• Variant Exchanges — the shopper exchanges for a different variant (size or color) of the same product.

• Advanced Exchanges — the shopper exchanges for a different product entirely.

Both types require the exchanged item to be the same price as the returned item (cost-for-cost). Exchanges involving a price difference — where the shopper would owe money or receive a partial refund — are not supported.

Note: Contact your Merchant Success Manager to turn on Global-e exchanges for your account. This is an account-level flag Loop enables on your behalf. Once your Merchant Success Manager has enabled it, and after completing Setup below, go to Returns Management > Policy Settings > Return Policies and open the return policy connected to Global-e to confirm Variant and Advanced Exchanges are turned on for that policy.

Important: Handling fees cannot be applied to exchanges on Global-e orders. If your return policy includes a handling fee, it will not be charged on exchange transactions.

• Cross-border return — a return where the shopper is in a different country than you are, requiring international shipping and currency handling.

• Presentment currency — the currency the shopper paid in. Refunds are issued in this currency.

• Shop currency — your store's base currency. Store credit and gift cards are issued in this currency.

• Merchant of record — Global-e acts as merchant of record for international transactions and handles payment reversal, duties, and taxes.

• GEOrderId — a reference number that links your Shopify order to Global-e's system. Global-e's Shopify app adds this automatically.

• Return window alignment — your Loop return-policy window must match or be shorter than the window configured in Global-e.

Before you start, you'll need:

1. An active Global-e agreement and account.

2. Your Global-e MerchantGUID (found in Global-e admin).

3. A Loop plan that includes cross-border shipping support.

4. Coordination with your Loop Merchant Success Manager to enable the integration.

Follow the steps below:

1. Contact Loop — reach out to your Merchant Success Manager to have the Global-e integration enabled on your shop.

2. Go to Returns Management > Shipping > Shipping Services, click the Connect shipping service button and connect the Global-e service.

3. Enter your MerchantGUID from your Global-e admin.

4. Select your environment — test or production.

5. Go to Returns Management > Policy Settings > Return Policies and open the return policy that handles international orders. Enable label generation for that policy.

6. In that same return policy, set the handling fee to 100%.

Note: Handling fees do not apply to exchange transactions, even with this setting enabled.

7. Align your Loop return-policy window with Global-e's configured return window.

8. If you use Loop's early or automatic refund features, disable refunds in Global-e so both systems don't issue a refund for the same return.

9. Add language about "estimated presentment amounts" to your Policy Acceptance copy, so shoppers understand the currency conversion.

10. Enable exchanges (optional, Beta) — contact your Merchant Success Manager to turn on Global-e exchanges for your account. This is an account-level flag Loop enables on your behalf.

Once your Merchant Success Manager has enabled it, go to Returns Management > Policy Settings > Return Policies and open the return policy connected to Global-e to confirm Variant and Advanced Exchanges are turned on for that policy — this is the same place you manage exchange settings for any of your return policies.

Important: The return destination configured in Global-e overrides the destination set in your Loop return policy.

Testing is done in your production environment. You'll need access to your Global-e admin with Hub Operator privileges.

1. In Global-e admin, go to Orders > Merchant Hub > Process Orders, find your test order, and change the Order Status to Dispatched to customer.

2. In Shopify admin, open the order, go to Unfulfilled, click Fulfill items, and confirm.

3. Initiate a return (or exchange, if enabled) through your Loop portal to verify the full flow.

In the returns portal, shoppers see the same return and exchange flow used for domestic orders — there's no separate international experience. The one visible difference is carrier display: since Global-e selects the carrier for each label, the portal shows "see label for carrier" instead of naming a specific carrier.

Refund amounts shown to the shopper reflect their original purchase currency, while any store credit issued is shown and redeemed in your shop's base currency.

• Exchanges with a price difference — only even (cost-for-cost) exchanges are supported.

• Handling fees on exchanges — cannot be charged on exchange transactions for Global-e orders.

• Store credit currency — gift cards and store credit are issued in your shop's base currency, not the shopper's purchase currency (platform limitation).

• Shopify Markets Pro — although powered by Global-e, this is a different integration and is not compatible.

• Packing slips — not available for Global-e return policies (Global-e provides their own).

• Shopify Native Store Credit — must be enabled for the Global-e integration. Contact Loop support if you're unsure whether it's enabled on your shop.

• Label billing — you pay Global-e directly for return labels. Loop does not bill for them.

• Carrier name — the portal displays "see label for carrier" because Global-e selects the carrier.

• Language — English only.

• Destination override — Global-e's configured return address overrides the destination set in your Loop return policy.

To check if this feature is included in your plan, please review the Pricing page on Loop's website.

If you want to add this feature, please contact your Merchant Success Manager to amend your account.

Can shoppers exchange items on Global-e orders? Yes, if your Merchant Success Manager has enabled Global-e exchanges (Beta) for your account. Variant Exchanges (same product, different variant) and Advanced Exchanges (different product) are supported when the exchange is cost-for-cost — the returned and exchanged items must be the same price. Handling fees do not apply to exchanges. Once enabled, you can review and configure exchange settings for your Global-e return policy under Returns Management > Policy Settings > Return Policies.

How do refunds work with Global-e? Refunds are issued in the shopper's original purchase currency. Store credit and gift cards are issued in your shop's base currency. Global-e handles the payment reversal as merchant of record. If you use Loop's automatic refund features, disable refunds in Global-e to prevent double refunds.

What currencies are supported? Refunds are processed in whatever currency the shopper paid in. Store credit is always issued in your shop's base currency. You can add transparency language in your return policy to inform shoppers about estimated presentment amounts.

Who do I contact for help?

• Loop-side setup issues — contact your Loop Merchant Success Manager.

• Global-e issues (order dispatch, configuration) — contact Global-e support at portalsupport@global-e.com.

• Enabling exchanges — contact your Loop Merchant Success Manager.

Please reach out to support@loopreturns.com with any additional questions.