OVERVIEW

Linnworks is an ecommerce inventory and order management platform that allows merchants to automate, manage, and connect inventory, orders, and fulfillment from a single application. Merchants can integrate Linnworks into Loop to automatically update their Linnworks inventory based on Loop return data.

This integration is built and maintained by Linnworks.

When a return is created in Loop, the return information is passed to Linnworks, allowing merchants to manage returns primarily in Linnworks without needing to log into Loop separately. The process works as follows:

1. A customer submits a return request in Loop.

2. This return, known as an RMA, is sent from Loop to Linnworks. If the return involves an exchange, a note is added in Linnworks to indicate that manual processing is required. To prevent order duplication, Loop will create the exchange order once the RMA is approved.

3. The warehouse operator scans the returned item and updates the return status in Linnworks (accepted, declined, etc.). This update is then sent back to Loop.

4. Loop notifies Shopify to either issue a refund or create a new exchange order, based on the customer’s preference.

Additional Details

• When a return is created in Loop, the return data is also sent to Linnworks to update the merchant’s inventory.

• Canceled orders in Linnworks must be manually processed or canceled in Loop.

• Important: Each product SKU must be unique in Linnworks. To avoid issues, product SKUs should match across Loop, Linnworks, and Shopify.

1. In the Linnworks Loop Connector app, navigate to the Manage tab and copy the Webhook URL.

2. In the Loop Admin, navigate to Returns management > Tools & integrations > Developer tools.

3. Under Webhooks, click Create webhook.
   

   

4. Under Event, select Return created, and under Response, click Return.

5. In the URL field, paste the Webhook URL copied in the first step.

6. Click Add to create the webhook.
   

   

7. Once created, click on the webhook and then activate it.
   

   

1. In the Loop Admin, navigate to Returns management > Tools & integrations > Developer tools.

2. Under API keys, click Generate API key.
   

   

3. In the Generate API Key modal, under Scopes, select Return.

4. Name the API key "Linnworks Integration," then click Generate to create the API key.
   

   

5. Copy the generated API key.

6. In the Linnworks Loop Connector app, navigate to the Manage tab then paste the copied API key into the API Key field.
   

   

To check if this feature is included in your plan, please review the Pricing page on Loop's website.

If you want to add this feature, please contact your Merchant Success Manager to amend your account.

Will I need a developer to set up this integration? No, the only steps required are listed above and don't require developer skills.

How do I start using this integration? To get started, reach out to your Linnworks representative. If you are not a Linnworks customer and would like a referral, feel free to reach out to your Loop Merchant Success Manager or support@loopreturns.com.

Please reach out to support@loopreturns.com with any additional questions.