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Offset product not showing up in checkout testing
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Offset Flex: Checkout

Offset Flex: Checkout Troubleshooting

Edited

OVERVIEW

This article is meant to help merchants identify and resolve common issues that may emerge in the Offset Checkout configuration process.

Offset product not showing up in checkout testing

  1. Product Status should be Active.

  2. Sales channels should include Online Store.

  3. For Offset Flex merchants, Markets should include any geographies where they want to offer Offset.

  4. Media should contain an image.

  5. Flex merchants should configure this fee directly in Shopify. Price should always be a non-zero amount.

  6. Inventory > Track quantity should be unchecked.

  7. Shipping > This is a physical product should be unchecked.