This article explains how to configure inventory locations in Loop to control which Shopify locations are referenced when displaying exchange inventory to customers. This setting is particularly useful for merchants with POS locations or warehouses across multiple countries, as it prevents Loop from surfacing inventory that isn't relevant to a given shopper's region or order type. The article covers both general setup and return policy-level configuration for more granular, geography-based control.

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This feature helps merchant select which locations Loop looks to in Shopify for exchange inventory. This is helpful for the following use cases:

• Merchants who have POS locations. Configuring inventory locations stops Loop from looking at store inventory for online orders.

• Merchants with warehouses in different countries. Configuring inventory locations by return policy will make it so Loop will show inventory to shoppers that is available at a warehouse in their territory.

• Example: Only show US customers inventory available at a US warehouse; CA customers inventory available at a CA warehouse.

1. To begin configuration, head to Returns Management > Shipping > Locations

2. From here, merchants can view the list of fulfillable locations

3. Modify which locations Loop looks to for inventory for exchanges can do so by clicking Manage Fulfillable Locations

   • The locations are pulled in from the locations configured in your Shopify instance.

     

This part of setup is only necessary for merchants wishing to further customize fulfillable locations according to geographical location.

1. First, head to Returns Management > Policy Settings > Return Policies

2. Select a return policy where you'd like to configure fulfillable locations

3. In the Exchange section, push Manage Locations

   

4. Select locations from which they want exchange inventory to be pulled from
   

   

5. Click Save

Why am I not seeing my App Locations populated in the list of configurable locations within Loop? If you are using App Locations to manage inventory please reach out to support@looreturns.com to have these locations made visible and configurable.

How long after I add a Location within Shopify will it take to populate within Loop? Locations can take up to one hour to appear in the Loop admin after adding in Shopify.

Please reach out to support@loopreturns.com with additional questions.