The Multi-label feature allows merchants to automate the return process for products that require multiple boxes to ship. This feature generates multiple return labels for items that are too large or bulky to be shipped in a single box, enabling a seamless self-service return process for customers.

This feature is currently in Beta, so you will need to let your Merchant Success Manager or support@loopreturns.com know that you'd like to enable this feature.

Once the multi-label setting is enabled, the following scenarios will function as such:

• Split shipment: If a product/products is a split shipment return, you’ll see multiple labels generated for them. The number of labels is based on the outbound fulfillment in Shopify.

  Example: The Men’s Tee shipped in one fulfillment with 2 shipments/tracking numbers, so on return, it generates 2 return labels.
  
  Shopper experience on the Return Status Page:

  

  Merchant experience in the admin:
  The return shipment tracking numbers will be reflected in the Loop admin on the return detail page under each product and in the labels section in the right column.

  Note: The total product weight will be split across the labels generated

  

  

• Multiple fulfillments: If there were multiple fulfillments on an outbound order, the number of return labels will be calculated based on which products were returned and whether they were in separate fulfillments.
  
  Example: The Samsung TV and Yellow Headphones were in one order as 2 fulfillments, so when returning them, there will be 2 labels available.

Shopper experience on the Return Status Page:

Once this feature has been enabled, setup can be completed in the Loop admin.

1. Go to Returns Management > Policy Settings > Return Policies > Click Edit on the Return Policy you want to enable multi-label for.

2. In the "Generate labels" section of the return policy, check the box for "Allow generating multiple labels as needed for a return"