OVERVIEW

Peoplevox is a UK and AU Warehouse Management System (WMS) platform that merchants use to manage their warehouse operations. Loop’s two-way integration with Peoplevox allows merchants to:

• Automatically create an RMA in Peoplevox when a return is submitted in Loop.

• Automatically process, flag, or close the return in Loop when the item is processed in Peoplevox.

• Pull in item grading and disposition data from Peoplevox into Loop.

  • Learn more about Loop Item Grading and Dispositioning.

When a return is created in Loop, the return information is passed to PeopleVox, allowing merchants to manage returns primarily in PeopleVox without needing to log into Loop separately. The process works as follows:

1. A customer submits a return request in Loop. 

2. This return, known as an RMA, is sent from Loop to PeopleVox. 

3. The warehouse operator scans the returned item and updates the return status in PeopleVox (completed, completed with discrepancies, etc.). This update is then sent back to Loop. 

4. Based on the customer’s preference, Loop notifies Shopify to either issue a refund or create a new exchange order.

5. If any discrepancies occur, the integration flags them in Loop and holds the return for manual review on the Loop dashboard.

Note: Canceled returns in PeopleVox must be manually processed or canceled in Loop. 

Important: Each product SKU must be unique in PeopleVox. To avoid issues, product SKUs should match across Loop, PeopleVox, and Shopify.

1. In the Loop Admin, navigate to Returns management > Tools & integrations > Developer tools. 

2. Under API keys, click Generate API key.

   

3. In the Generate API Key modal, under Scopes, select Return and Developer Tools.
   

   

4. Name the API key "PeopleVox Integration," then click Generate to create the API key.

5. Copy the generated API key.

   

6.  In the PeopleVox dashboard, the merchant's Region and Client ID are contained in the page's URL. The Client ID can also be found by looking at the code is displayed on top of the sidebar as shown below. Take note of these, as they’ll be needed for the onboarding process.

   For example, if the merchant's PeopleVox dashboard URL is https://qac.peoplevox.net/lopQa1287, their Region is qac and their Client ID is lopQa1287.

   

7. Open the magic link provided by the onboarding team.

8. Under the Integration tab, set an identifier for this integration; for example, “UK STORE”. Click Save.

   

9. Navigate to the Credentials tab, then use the data collected above to fill in each field along with the merchant's PeopleVox username and password. Click Save.

   

10. On the Settings tab, configure the way the integration will function.
    

    

    To learn more about these fields, click the Documentation tab.

11. Once configured, hit Save to finish onboarding.

How long does this integration take to set up? This should take only 2 -5 minutes to set up. 

Do I need a developer to complete set up? No, this can be done by any user with Loop Admin access. 

Who manages this integration? This integration was built through an iPaaS by Loop. You can direct any feedback or support requests directly to the Loop team at support@loopreturns.com.

Is there an additional cost to use this integration? No, any merchant with access to integrations in Loop can use the Descartes Peoplevox integration at no additional cost.

Please contact support@loopreturns.com for any additional questions on this integration.