Peoplevox is a UK and AU Warehouse Management System (WMS) platform that merchants use to manage their warehouse operations. Loop’s 2-way integration with Peoplevox allows merchants to:

• Automatically create an RMA in Peoplevox when a return is submitted in Loop.

• Automatically process, flag, or close the return in Loop when the item is processed in Peoplevox.

• Pull in item grading and disposition data from Peoplevox into Loop.

A merchant can connect Peoplevox via the integration tile on the Integrations page in Loop Admin. They will be guided through an onboarding process that will ask them to authenticate their access to Peoplevox and then grant Loop and Alloy permission to pass data back and forth. This process can take a minute or less. Please reference the Setup section for additional information on the setup process.

During setup, merchants can note what return states in Peoplevox they want to auto-flag returns in Loop, such as ‘damaged’ or ‘worn.’

Once connected, Loop will begin creating returns in Peoplevox any time a return is submitted in Loop by a customer. When Peoplevox actions on a return, that return will either process, flag, or close in Loop automatically.

1. Create a Loop API key.
   Walkthrough Video

   1. In the Loop admin, navigate to the Tools & integrations tab.

   2. Go to the Developer tools page, scroll down to the API keys section, and click Generate API key.

   3. Select the boxes next to the scope: Return

      • Note: If you forget to check any of these scopes, you can edit this information later.

   4. Add 'Peoplevox' to the name of this API key. This name is for your own internal labeling convenience.

   5. Click Save.

      • Note: When the new API key is created, we recommend you copy this key because you’ll need to paste it in the next step.

2. Install and Authenticate Peoplevox integration.

   1. In the Loop admin, navigate to the Integrations page under Tools & integrations to connect Peoplevox to Loop.

   2. Navigate to the integration tile labeled Peoplevox. This tile will include a toggle like most other tiles on the page.

   3. Turn the toggle on. This will trigger a pop-up that will guide you through the next steps.

   4. Click Install. At this point you’ll authenticate your Loop and Peoplevox accounts.

   5. Click Connect next to Loop Returns.

      • Paste the Loop API key that you created and copied in step 1 and click Connect. This will automatically route you back to the previous page.

   6. Click Connect next to Peoplevox.

      • Fill in the credentials for your Peoplevox account

        1. Client ID

        2. Region

        3. Username

        4. Password

3. Click Continue.

4. Fill in Conditions to flag a return.

   • Note: These should be comma delimited and should map to conditions in Peoplevox. Returns in Loop will only be processed when the last item from an RMA has been received in Peoplevox (the RMA’s Authorization Status is ‘Complete’ in Peoplevox) and the return is not flagged in Loop.

How long does this integration take to set up? This should take only 2 -5 minutes to set up. 

Do I need a developer to complete set up? No, this can be done by any user with Loop Admin access. 

Who manages this integration? This integration was built through an iPaaS by Loop. You can direct any feedback or support requests directly to the Loop team at support@loopreturns.com.
Is there an additional cost to use this integration? No, any merchant with access to integrations in Loop can use the Descartes Peoplevox integration at no additional cost.

Please contact support@loopreturns.com for any additional questions on this integration.