OVERVIEW

The integration between Radial and Loop is a two-way integration owned and maintained by Radial. Radial has built and maintains a Loop Returns Connector, which means no developer work is required on the merchant's end to connect their Loop instance to Radial. The integration relies on webhooks and API calls to communicate return merchandise authorization (RMA) information between the systems. Once a return is received and processed at Radial's facilities, the RMA is updated in Loop in real time.

The integration is responsible for performing two primary actions:

• Creating returns within Radial’s order/warehouse management system when a return is initiated through Loop.

• Processing a return within Loop based on items received by Radial.

When a return arrives at Radial's warehouse, Radial sends Loop line-item level information about the returned items. Loop then triggers a return processed event for the items.

The integration functions as follows:

1. The shopper requests a RMA using the merchant's Shopper Return Portal.

2. Loop creates the RMA and return shipping label for the customer.

3. Using Loop's webhooks, Radial receives the RMA details and creates an RMA corresponding with the order in their system.

4. Radial receives the package and looks up the RMA in their system.

5. Using Loop’s API, the returned items are then processed against the RMA, indicating the condition of the returned items, any missing items, and other line-item level details.

6. The RMA is updated accordingly in Loop.

To check if this feature is included in your plan, please review the Pricing page on Loop's website.

If you want to add this feature, please contact your Merchant Success Manager to amend your account. 

Will I need a developer involved to complete this integration? Not at all! Implementation and maintenance is handled by Radial, with collaboration from Loop. However, additional integrations may be needed to support any merchant returns which will not be processed using Loop’s RMA program.

How do I get started? To begin the integration process, please contact your Radial Client Account Manager.

Please reach out to support@loopreturns.com with any additional questions.