James & James (J&J) is a UK Warehouse Management System (WMS) platform that merchants use to manage their warehouse operations. Loop’s 2-way integration with J&J allows merchants to:

• Automatically create an RMA in J&J when a return is submitted in Loop.

• Automatically process, flag, or close the return in Loop when the item is processed in J&J.

This integration is built by Synks and maintained by Loop. If you have any questions about setup or troubleshooting, please reach out to support@loopreturns.com.

When a return is created in Loop, the return information is passed to J&J, allowing merchants to manage returns primarily in J&J without needing to log into Loop separately. The process works as follows: 

• A customer submits a return request in Loop. 

• This return, known as an RMA, is sent from Loop to J&J. 

• The warehouse operator scans the returned item and updates the return 

• status in J&J (completed, completed with discrepancies, etc.). This update is then sent back to Loop. 

• Loop notifies Shopify to either issue a refund or create a new exchange order, based on the customer’s preference. 

• If any discrepancies occur, the integration flags them in Loop and holds the return for manual review on the Loop dashboard. 

Additional details 

• Canceled returns in J&J must be manually processed or canceled in Loop. 

• Return reasons will be automatically created in J&J to match up with Loop’s ones as returns come through. 

• Important: Each product SKU must be unique in J&J. To avoid issues, product SKUs should match across Loop, J&J, and Shopify

  Setup

To set up this integration, you will need API keys from both Loop & J&J, and then input them in the Synks portal to connect. To get access to the Synks portal, please reach out to your Merchant Success Manager, Onboarding Specialist, or support@loopreturns.com 

1. In the Loop Admin, navigate to Returns management > Tools & integrations > Developer tools.

2. Under API keys, click Generate API key

3. Select the scopes for: Return & Developer Tools and name the API key “J&J integration,” This name is for your own internal labeling convenience. Click Generate to create a Loop API key.

   Note: you’ll need to copy & paste this API key in a later step

4. In your J&J dashboard, navigate to the Settings page

5. Scroll down until you see the API V2 window. Generate a J&J API Key.

   Note: you’ll need to copy & paste this API key in the next step

6. Open the magic onboarding link provided by the Loop team. 

7. Under the Integration tab, set an identifier for this integration. Example: “UK STORE”. Hit Save. 
   

   

7. Navigate to the Credentials tab then paste the copied API keys into the respective fields.
   

   

8. Press the Save button, and that’s it!

Important: Each product SKU must be unique in J&J. To avoid issues, product SKUs should match across Loop, J&J, and Shopify.

How long does this integration take to set up? This should take only 2 -5 minutes to set up.
Do I need a developer to complete set up? No, this can be done by any user with Loop Admin & J&J access.
Who manages this integration? This integration was built by Synks. You can direct any feedback or support requests directly to the Loop team at support@loopreturns.com.
Is there an additional cost to use this integration? No, any merchant with access to integrations in Loop can use the J&J integration at no additional cost.

Please contact support@loopreturns.com for any additional questions on this integration.