James & James (J&J) is a UK Warehouse Management System (WMS) platform that merchants use to manage their warehouse operations. Loop’s 2-way integration with J&J allows merchants to:

• Automatically create an RMA in J&J when a return is submitted in Loop.

• Automatically process, flag, or close the return in Loop when the item is processed in J&J.

This integration is built by Synks and maintained by Loop. If you have any questions about setup or troubleshooting, please reach out to support@loopreturns.com.

Once connected, Loop will begin creating returns in J&J any time a return is submitted in Loop by a customer. When the return is updated in J&J, that return will either process, flag, or close in Loop automatically. Return reasons will be automatically created in J&J to match up with return reasons in Loop.
Note: Returns canceled in J&J must manually be processed or canceled in Loop

To set up this integration, you will need API keys from both Loop & J&J, and then input them in the Synks portal to connect. To get access to the Synks portal, please reach out to your Merchant Success Manager, Onboarding Specialist, or support@loopreturns.com 

1. In the Loop Admin, navigate to Returns management > Tools & integrations > Developer tools.

2. Under API keys, click Generate API key

3. Select the scopes for: Return & Developer Tools and name the API key “J&J integration,” This name is for your own internal labeling convenience. Click Generate to create a Loop API key.

   Note: you’ll need to copy & paste this API key in a later step

4. In your J&J dashboard, navigate to the Settings page

5. Scroll down until you see the API V2 window. Generate a J&J API Key.

   Note: you’ll need to copy & paste this API key in the next step

6. In the Synks portal that you received a link for from your Loop representative, navigate to the Onboard tab and paste the copied API keys into the respective fields.

7. Press the Submit button, and that’s it!

Important: Each product SKU must be unique in J&J. To avoid issues, product SKUs should match across Loop, J&J, and Shopify.

How long does this integration take to set up? This should take only 2 -5 minutes to set up.
Do I need a developer to complete set up? No, this can be done by any user with Loop Admin & J&J access.
Who manages this integration? This integration was built by Synks. You can direct any feedback or support requests directly to the Loop team at support@loopreturns.com.
Is there an additional cost to use this integration? No, any merchant with access to integrations in Loop can use the J&J integration at no additional cost.

Please contact support@loopreturns.com for any additional questions on this integration.