Release Notes: March 2025
We're constantly innovating and adapting to market changes to ensure that merchants are getting the most value possible out of Loop.
Offset’s new Checkout+ experience:
Generates additional revenue for merchants, while keeping your return costs at $0
Boosts the adoption and customer experience of Offset
Maintains utmost shopper transparency & remains compliant with Shopify
See it in action in the demo below.
To get started, reach out to your Merchant Success Manager or support@loopreturns.com.
Merchants now have the ability to blocklist a customer within the Fraud Report - reducing the time and steps needed to take action on fraudulent behavior.
As of now, wallets for Ship by Loop Worldwide will automatically be charged $100 USD when the wallet reaches a threshold of $50 USD. This is to further prevent label failures due to lack of funds and ensure customers are able to receive labels. No action is required on the merchant end.
Take advantage of increased retained revenue with Loop's new and improved PDP page, creating a seamless shopping experience that drives more exchanges.
Compared to the previous PDP page, we’ve seen an increase in shoppers adding items to their cart:
6.6% lift in variant exchanges
1.5% lift in Shop Now
No action required on the merchant end; this update is live in the returns portal!
For merchants using both Loop for both returns and tracking (Wonderment), you will use the same MFA for both accounts. If you've already saved your one time password for Loop using an app like 1Password or Google Authenticator, you should use the same code to log into Wonderment.
For more on Wonderment Auth0 login and updates, see the Wonderment Authentication Update article in the Wonderment help center.
If a merchant has in-store pickup enabled on their storefront and the customer selects that option, then the Offset + Package Protection component will hide since it doesn’t provide value to the order. There is nothing that merchants need to do in order to set this up.
