OVERVIEW

The Pro Carrier integration simplifies international returns for Loop merchants by providing an end-to-end solution that covers return label generation, first-mile logistics, customs clearance, and delivery back to your preferred processing facility. This integration removes the operational and geographical friction associated with cross-border returns, enabling brands to confidently scale their global footprint.

Use Cases:

• Cross-border returns from customers to your warehouse or partner processing hub

• Consolidated & direct return solutions across the EU, UK, US, and AUS

• Duty drawback automation

• Branded label generation directly within Loop

• Customer-friendly drop-off and tracked services

This integration is owned and maintained by Pro Carrier.

Note: Pro Carrier was formerly known as DG International.

Pro Carrier leverages its platform to allow merchants and shoppers to view the entire return process, receive notifications on any issues, and access data and documentation regarding a return quickly and easily.

This is a two-way integration:

• A customer submits a return request in Loop

• Loop sends shipment data to Pro Carrier and requests for a label

• Return labels are dynamically generated by Pro Carrier's system and displayed to the end customer

• Pro Carrier then feeds tracking and status updates back into Loop.

This seamless data flow enables refund triggers, enhanced visibility, and comprehensive reporting directly within the merchant's Loop dashboard.

Note: A Pro Carrier account and return service agreement are required to use the Pro Carrier integration.

To set up this integration, you will need an API key from both Loop and Pro Carrier, and then input them in the Synks portal to connect. To get access to the Synks portal, please reach out to your Loop Merchant Success Manager, Onboarding Specialist, or support@loopreturns.com 

1. Ask the Pro Carrier team for an API key for the Loop integration. You’ll need to copy & paste this API key in a later step

2. In the Loop Admin, navigate to Returns management > Tools & integrations > Developer tools.

3. Under API keys, click Generate API key

4. Select the scopes listed below and name the API key “Pro Carrier integration,” This name is for your own internal labeling convenience. Click Generate to create a Loop API key. Note: you’ll need to copy & paste this API key in a later step

   1. Labels (read)

   2. Labels (write)

   3. Label Generation Requests (read)

   4. Label Generation Requests (write)

   5. Return

   6. Developer Tools

5. Open the onboarding link provided by the Loop team. 

6. Under the Integration tab, set an identifier for this integration. Example: “UK STORE”. Hit Save. 

7. In the Settings tab, you may choose to override default tracking status mappings.

8. Navigate to the Credentials tab, then paste the copied API keys into the respective fields.

9. Press the Save button

10. Contact your Loop representative to obtain a Webhook URL. This URL must be provided to the Pro Carrier team to enable tracking updates for the integration.

11. Once connected, you will need to add Pro Carrier as the label provider on the respective return policies you want Pro Carrier to create labels for in Loop:

    1. Navigate to Returns management > Policy settings > Return policies.

    2. Create a new return policy or edit an existing one.

    3. Ensure that Generate labels is toggled on.

    4. Under Label provider, select External connector.

What is the Pro Carrier Horizon platform?

The Horizon platform is Pro Carrier's proprietary technology that provides complete transparency throughout the parcel journey, allowing you to view tracking, receive notifications, and access data and documentation.

Does Pro Carrier handle customs clearance?

Yes, Pro Carrier simplifies customs management and tax recovery as part of its end-to-end solution.

Can I generate branded return labels with Pro Carrier?

Yes, the integration allows for branded label generation directly within Loop.

Is the tracking information available in Loop?

Yes, Pro Carrier feeds tracking and status updates back into Loop, enabling visibility and reporting within your Loop dashboard.

How long does this integration take to set up? This should take only 2-5 minutes to set up. However, you may want to test label generation before connecting them to a live return policy.

Do I need a developer to complete set up? No, this can be done by any user with Loop Admin.

Who manages this integration? This integration was built by Pro Carrier. You can direct any feedback or support requests to Pro Carrier's support team.

How can I test the label integration? Follow steps here to test to see if everything was configured properly.

Please reach out to support@loopreturns.com with any additional questions on this integration.