OVERVIEW

The Pro Carrier integration simplifies international returns for Loop merchants by providing an end-to-end solution that covers return label generation, first-mile logistics, customs clearance, and delivery back to your preferred processing facility. This integration removes the operational and geographical friction associated with cross-border returns, enabling brands to confidently scale their global footprint.

Use Cases:

• Cross-border returns from customers to your warehouse or partner processing hub

• Consolidated/direct return solutions across the EU, UK, US, and AUS

• Duty drawback automation

• Branded label generation directly within Loop

• Customer-friendly drop-off and tracked services

This integration is owned and maintained by Pro Carrier.

Note: Pro Carrier was formerly known as DG International.

Pro Carrier leverages its platform to allow merchants and shoppers to view the entire return process, receive notifications on any issues, and access data and documentation regarding a return quickly and easily.

This is a two-way integration:

• Loop sends shipment data to Pro Carrier.

• Return labels are dynamically generated by Pro Carrier's system.

• Pro Carrier then feeds tracking and status updates back into Loop.

This seamless data flow enables refund triggers, enhanced visibility, and comprehensive reporting directly within the merchant's Loop dashboard.

A Pro Carrier account and return service agreement are required to use the Pro Carrier integration.

After that, merchants should reach out to Pro Carrier's support team to connect their Loop account to Pro Carrier.

To check if this feature is included in your plan, please review the Pricing page on Loop's website.

If you want to add this feature, please contact your Merchant Success Manager to amend your account.

What is the Pro Carrier Horizon platform?

The Horizon platform is Pro Carrier's proprietary technology that provides complete transparency throughout the parcel journey, allowing you to view tracking, receive notifications, and access data and documentation.

Does Pro Carrier handle customs clearance?

Yes, Pro Carrier simplifies customs management and tax recovery as part of its end-to-end solution.

Can I generate branded return labels with Pro Carrier?

Yes, the integration allows for branded label generation directly within Loop.

Is the tracking information available in Loop?

Yes, Pro Carrier feeds tracking and status updates back into Loop, enabling visibility and reporting within your Loop dashboard.

Please reach out to support@loopreturns.com with any additional questions.