Shoppers can now start their return process with a single click from their order history in Shopify’s customer accounts, eliminating friction and improving the overall customer experience.

A Start Return app extension now appears in a merchant's Shopify theme, for merchants using Shopify's native customer accounts (~30% of Loop's merchant base). When clicked, the system automatically populates the return flow using the order number and existing lookup criteria (email, zip, or phone), creating a streamlined experience that gets customers to their return faster.

When a shopper logs in to your store using Shopify’s Customer Accounts, they will see the option to ‘Start a return’ against any order that has been fulfilled.

Clicking ‘Start a return’ will open the Loop shopper return portal and look up the order.

Shopper can continue with their return in Loop as normal.

1. Check that your store is using Shopify’s latest customer accounts feature (i.e. not ‘Legacy customer accounts’

   

2. Navigate to your Online store > Themes, then click ‘Customize’ on the theme you want to add this extension to

   

3. Click ‘Home page’ and select ‘Checkout and customer accounts’

   

4. Click ‘Apps’ from the left hand nav

   

5. Click the plus sign next to ‘Loop Returns and Exchanges: Start Return’, then click ‘Orders and order status’

   

6. The Loop extension will appear on both the Order status page, and the Orders page

   

7. Click ‘Save’ in the top right corner to confirm your changes

8. Log in to an account on your store to view these changes on a test order

Will this option show for all orders? The ‘Start a return’ button will only show for orders that have been fulfilled.

Please contact support@loopreturns.com with any additional questions.