Reshop is an Instant Refund solution embedded directly within Loop that converts refund moments into revenue retention opportunities. Consumers get their money back instantly — no waiting to ship items back before they have money to spend at your brand again. You have the ability to offer a superior consumer experience, without adding risk or operational lift.

Getting started is as simple as ticking a box in Loop Admin. No integration work. No new workflows. Just a powerful new option for your customers that keeps dollars flowing back to your brand.

Merchant results show:

• 40-50% Consumer Adoption When offered alongside standard refunds

• Higher Repurchase Rate Compared to traditional refund methods

• $0 Fraud Exposure - Reshop fully underwrites all risk

Use the menu on the left to quickly navigate this article.

The videos below show examples of the Instant Refunds via Reshop flow for new and existing Reshop customers respectively.

The shopper experience for Instant Refunds via Reshop is as follows:

1. Instant Refund options are available to shoppers who: (1) select Box and Ship or Happy Returns as their return method, and (2) are requesting a full refund (not an exchange or partial refund).

2. If eligible, the shopper will see the option for a Reshop Instant Refund alongside the merchant’s existing refund methods.

3. Shoppers who select this option are prompted to create or sign in to their Reshop account, then choose how to receive their refund:

   • Original Form of Payment (may include a fee)

   • Virtual card (always free)

   • Bank account (may include a small processing fee)

   • Personal debit/credit card (may include a small processing fee)

4. Once the return is submitted, the customer is redirected within Loop to a Return Confirmation page with clear next steps on shipping their items. Customers have 7 days to ship their item fro the time of refund submission.

5. Shoppers will receive Reshop notifications and reminders to confirm submission and next steps.

On the merchant side:

1. Reshop returns will be designated as such within the Loop admin

2. These returns remain open in Loop until they are:

   • Processed manually in the admin

   • Processed through API, POS, or warehouse integration

   • Automatically marked as “accepted” by Reshop after:

     • The label status is delivered and 4 days have elapsed

     • The label status is in-transit and 9 days have elapsed

3. Once marked as refunded via Reshop, items are no longer eligible for additional returns in Loop. If the return is cancelled, it must be handled manually.

4. If no label activity is detected within seven days, the return is automatically cancelled.

Merchants can manage cancellations and adjustments for Reshop returns directly within Loop admin.

The actions available depend on the shopper's refund disbursement method:

Virtual card, bank account, or debit/credit card disbursements:

• Remove items from the return that are missing

• Cancel a return if requested by the customer

• Reject returns for disqualified items

Original Payment Method (OPM) disbursements:

• Reject a return

• Flag a return

• Change an item to keep

Note: The Process return button is disabled for OPM returns. Return processing is handled entirely by Reshop — Loop will automatically reflect the updated status once Reshop processes the return.

All adjustments flow to Reshop and are reflected in the merchant's owed balance.

To get started with the Reshop integration, merchants can simply toggle on Reshop in the Integration section of Loop admin.

The merchant must accept the Terms and Conditions in order to enable Instant Refunds, and then immediately the Instant Refund option will be live for your shoppers. A Reshop rep will reach out to the merchant within 24 hours to finalize account details and answer any questions you may have.

After the integration has been enabled, Loop recommends updating the return confirmation email to include language about Reshop Instant Refunds.

Here's an example of what to include:

“Selected to receive an instant refund, powered by Reshop? You should receive a confirmation email directly from Reshop with your refund details. If you have questions about your instant refund, reach out to them directly.”

To edit the return confirmation email, navigate to Returns management > Shopper experience > Notifications > Return confirmation.

Currently, Instant Refunds is available only to US shops using USD default currency. We plan to grow this offering beyond US domestic soon.

If you have any questions about Reshop Instant Refunds, please contact your Merchant Success Manager.

Can shoppers still choose a traditional refund method instead of Reshop? Yes. Shoppers can exit the Reshop flow at any time and return to your standard refund methods (refund to original payment method or store credit).

How is this different from Loop’s native Instant Refunds?

• Loop Instant Refunds process immediately, but funds can still take days to reach the shopper depending on their bank.

• Reshop Instant Refunds deliver funds instantly via a fintech network (e.g., virtual card). Reshop also takes on the fraud risk.

Who assumes the risk if items are not returned? Reshop assumes 100% of the financial risk. Merchants are protected from loss.

Is there a cost to merchants? Reshop is offering a 100% Risk Free Trial for 6 Months.

Which merchants are eligible to offer Reshop? Reshop Instant Refunds is currently available only to US shops using USD default currency. We plan to grow this offering beyond the US soon.

Please reach out to support@loopreturns.com with any additional questions.