2024 Release Notes

Warranties The Warranties feature is now available to all Loop merchants. Warranties allows merchants to create unique, automated return policies sp...

Fraud reporting Merchants will now see the ability to report a return as fraudulent or abusive at the top of each return. These reports will be used t...

Ship by Loop Worldwide Ship by Loop Worldwide (SBLWW) is a new shipping service that allows merchants to seamlessly connect a shipping integration wit...

Order Tracking Order Tracking is now in Open Beta! Order Tracking is a new feature that will allow merchants to facilitate tracking for outbound order...

POS Start Online, Drop Off In-Store Merchants can automatically offer the option to drop off in-store, alongside other return methods, to any shoppers...

Offset (Beta) Offset allows merchants to get Loop’s returns software and return shipping labels for free. As Loop’s new consumer paid returns covera...

Embedded Shopify Order Tracking Merchants can now embed Loop Order Tracking to any Shopify page in just a few clicks. This means you can host Loop Ord...

Translations for the Customer Portal Loop recently updated our language support to include out-of-the-box professional translations for the customer p...

Offset (GA) Offset allows merchants to get the best of Loop’s returns software and return shipping labels for free. As Loop’s new consumer paid return...

Split Refunds All merchants now have access to Split Refunds. This feature supports the ability to offer store credit and refund to original payment...

Multiple Label Returns (Beta) Merchants can now generate more than one label for returns that require multiple boxes for shipping! This is useful for ...

Wonderment Order Tracking is now a part of Loop! If you missed the news, Loop acquired Wonderment, Shopify’s #1 proactive CX and advanced order tracki...