Loop Restock Functionality & API Calls

OVERVIEW

Loop has functionality that allows merchants to mark products as returned and restock them into Shopify directly from the Loop admin. A high level overview of how this feature works and how to turn it on can be found in the Inventory section of General Return Policy Settings.

Loop marks products as returned and restocks them the way Shopify expects those actions to be performed, which aligns with most third party systems, as far as how restocking should be done.

In this article, you'll learn: 

  • Restocking Through Loop
  • How Loop Restocks - Technical Details

Restocking Through Loop

Loop can restock returned items in your inventory, though when and how it does this is dependent on your Inventory settings.

To learn more about these settings specifically and how they work, take a look at General Return Policy Settings.

  • If automated processing events are enabled, restock functionality is enabled, and restock on processing events is enabled:
    • Loop will automatically restock items as soon as the return processes, based on processing events. 
    • It will do so either directly in Shopify or to your specified inventory management system through webhook.
  • If automated processing events are enabled, restock functionality is enabled, and restock on processing events is disabled:
    • You will need to manually restock items, even after the return has been processed. 
    • These settings are typical when the merchant wants to verify the condition of returned items before restocking. You or your warehouse team will want to work this into your existing returned items workflow.
  • If processing events are set to manual, and restock functionality is enabled:
    • You will have the option to restock when processing the return or at a later date
    • To restock when processing, check the restock box
    • To process a return, but not restock the item yet, uncheck the same box
Note: If a processing event is set to manual, the Restock on processing events toggle will not apply to that outcome.

  • If restock functionality is disabled, Loop will take no action to restock the item in Shopify or through webhooks.
    • This is generally the configuration for merchants who do not use Shopify for inventory, do not have webhooks set up to their inventory management system and choose to manually restock in those systems when products come back.
Note:  After processing the return and closing it, the  Process items  button will turn into a button labeled  Restock itemsYou can come back to this return (it will exist in the  Closed  tab) and click that button to restock Shopify at any time.



How Loop Restocks - Technical Details

Loop restocks using native Shopify restock functionality in the Refund API, specifically the restock_type field. More information on the Refund API can be found directly from Shopify, here.

The  restock_type field indicates how this refund line item affects inventory levels in Shopify. Valid values that can be passed along here are:

  • no_restock: Refunding these items won’t affect inventory. The number of fulfillable units for this line item will remain unchanged. For example, a refund payment can be issued but no items will be returned or made available for sale again.
  • cancel: The items have not yet been fulfilled. The canceled quantity will be added back to the available count. The number of fulfillable units for this line item will decrease.
  • return: The items were already delivered, and will be returned to the merchant. The returned quantity will be added back to the available count. The number of fulfillable units for this line item will remain unchanged.
  • legacy_restock: The deprecated restock property was used for this refund. These items were made available for sale again. This value is not accepted when creating new refunds.

Loop will use no_restock and return when processing returned products. Those calls will in turn drive the "restock": true or "restock": false flags. Though it may not be true for all third party systems, many of the ones we work with look for these flags to authorize restocking. Check with the system you use before leveraging this functionality.

If restocking is turned off in Loop, a setting that can be changed in your General Settings, Loop will pass no_restock when the return is processed.


FAQ

Can I restock products to a different location from where they were fulfilled from? No. When Loop restocks a product, that product is restocked to the Shopify location it was fulfilled from.

If you have any questions about how restocking works in Loop, please reach out to us at support@loopreturns.com.