General Settings
General Loop Admin Settings
OVERVIEW This guide will give you an understanding of general return policy settings, which are applied to all returns and can be found under Setting...
Product Tags and Line Item Properties
OVERVIEW Loop applies final sale and exchange only return rules on the line item through two means: Product tags Line item properties Note : You can a...
Different Priced Exchanges
OVERVIEW Different Priced Exchanges is a setting that controls how different priced items are handled in Variant Exchanges and Advanced Exchanges. The...
Store Credit Automation
OVERVIEW Loop offers store credit as a way for our merchants to retain revenue while providing customers with optionality. Loop offers two ways to iss...
Loop Restock Functionality and API Calls
OVERVIEW Loop has functionality that allows merchants to mark products as returned and restock them into Shopify directly from the Loop admin . A hig...
Out-of-Stock Exchanges
OVERVIEW Automated Out-of-Stock Exchanges is an automation setting that allows you to improve your customer experience and save time for your support ...
Gift Returns
OVERVIEW This article will cover information on Loop's Gift Returns flows and Loop's Gift Receipts flow: The Gift Returns feature refers to how Loop...
Buy In-store, Return Online
OVERVIEW This feature supports the ability for in-store purchases to be returned online via your Loop returns portal. In order for this feature to wo...
Loop and Shopify Discounts
Overview Shopify Discounts are a great marketing tool in e-commerce, and are easy to implement in Shopify. We strive to make them easy to use in Loop...
Edit Return
OVERVIEW Loop offers the ability to make changes to returns that have already been submitted by customers. Edit actions can be taken on returns that a...
Transition to Gift Card API
Loop has historically had two methods for issuing store credit to customers: Gift Card Orders: Creating a new order with a gift card in the requested...