Packing slips provide improved warehouse efficiencies that include RMA numbers, product SKUs, and return reasons. This article will guide you through the steps to enable packing slips and a video of the customer experience.
In this article:
- Enabling Packing Slips
- Customer Experience
- Set Up Walkthrough
Enabling Packing Slips
- Navigate to Settings > Return Policies in the admin:
- Scroll to Policy Zone
- Toggle on Generate packing slips
- Select whether or not you would like a barcode on the slip
Note: make sure to add step to return instructions at the bottom of the return policy to tell customers to include packing slip in their return
The customer will see the button for the packing slip on the Return Status Page. Once they click on it, a new window will open and a pdf of the packing slip will be generated. If the customer doesn't print their slip right away, they can access the Return Status Page and the packing slip through the return confirmation email after submission.
Set Up Walkthrough
What Loop plans include packing slips? All Loop plans have access to generate packing slips
Can I customize the packing slip? Can it be branded? Merchants can customize the barcode on the packing slip to either include the Shopify Order ID or the Loop Return ID. Beyond that, no other customization options are available today.
Do I need to update the shipping instructions on the Return Status Page? Yes. We recommend that merchants include a new step in their shipping instructions that show up on the Return Status Page so customers aren’t missing this important step! You can customize your shipping instructions by navigating Settings > Return Polices > Return Instructions