Enable Carrier Accounts by Return Policy

OVERVIEW

For merchants using EasyPost, there are two options for enabling your carrier accounts in your Loop admin to create return labels with. Traditionally, carrier accounts enabled in the Shipping tab have been applied globally across Return Policies. Loop has now added the functionality to associate a specific carrier account to a return policy based on location and other criteria. This ensures that you get the best shipping rates with the appropriate carriers for each of your return locations, which streamlines operations and accounting. Here are some examples where this may be helpful:

• I have different accounts for the same carrier which I use at different times to keep track of expenses so I need to be able to specify which account to use at the return policy level
• I want to use a specific carrier (or service type) for international returns and another carrier for domestic

In this article:

• Enable Carrier Accounts Globally
• Enable Carrier Accounts by Return Policy

Enable Carrier Accounts Globally

Set Up Instructions

• Once you have configured your carrier accounts within your EasyPost account and connected EasyPost to your Loop admin (please review the EasyPost Shipping Labels article), navigate to the Shipping tab within your Loop Admin
• Select Manage Integration to review and enable all of the carriers you would like to use for return shipping labels

• Next, navigate to the Return Policies tab and select Edit for the Return Policy you need labels to be generated for
• Turn on the Generate labels toggle and select EasyPost under Shipping Services. EasyPost will function to shop rates across all of the carriers you have connected to EasyPost for the customers covered by this Return Policy.
• Please see the section below if you would like to specify which carriers should be used for certain Return Policies.

Enable Carrier Accounts by Return Policy

Set Up Instructions

• Once you have configured your carrier accounts within your EasyPost account and connected EasyPost to your Loop admin (please review the EasyPost Shipping Labels article), navigate to the Return Policies tab and select Edit for the Return Policy you need labels to be generated for.
• Turn on the Generate labels toggle and select EasyPost under Shipping Services. Below EasyPost you should see all of your available carrier accounts
• Click Manage Carrier Account and select the carrier account(s) you would like to be active for this specific Return Policy. Leave all other carrier accounts unchecked.

• Note: If multiple accounts are checked, rate shopping will be used by EasyPost.

• Be sure to select Save after making any changes.

FAQ

Does this work with other shipping services? No, this only works with EasyPost.

What if one of my accounts is not showing up? In your Loop admin, navigate to Settings > Shipping and this should refresh your accounts. Make sure you are using EasyPost and the correct carriers are enabled in your Shipping tab.

I have other questions about setting up my carriers in EasyPost, where can I find more information? Please review the EasyPost Shipping Labels article for a helpful walkthrough video, as well as some important FAQ.