Shipping Label Customizations

OVERVIEW 

Shipping label customizations allow merchants to change the values printed on their return shipping labels. These custom values ensure that warehouse teams have the necessary information available on labels to look up and process returns quickly. This feature is available on all Loop plans for admins that are using Ship by Loop and EasyPost for shipping label generation.


In this article: 

Note: If you generate return shipping labels through a different shipping provider, please contact support@loopreturns.com.


How it works

Custom values, such as Return ID or Order ID, are usually added to shipping labels to help with processing returns sent back to the warehouse. This gives your operations team the necessary information to look up and process returns quickly. For example, you can include the Return ID (or RMA) on the label, or manifest it as a barcode that the warehouse team can scan.


Setup

Instructions

  1. In your Loop admin, go to Settings > Shipping.
  2. Under "Shipping Services," click Manage Integration next to Ship by Loop or EasyPost.

    Shipping page in Loop admin with Integrations, Shipping Services, and Manage Integration button for Ship by Loop and EasyPost service.
  3. Under "Available Carriers," find the carrier that needs label customizations and click Edit carrier.

    "Available carriers" section with three carriers that each have an "Edit carrier" button.
  4. In the Label Customization section, edit the fields for that carrier that you would like customized.

    Important: If you do not see the Label Customization section in your Loop admin, please reach out to your Merchant Success Manager or support@loopreturns.com.

    List of editable fields in the Label Customization section of Loop admin.
  5. Under each field, choose the value from the dropdown and, if needed, attach a prefix or suffix to the value. Please review the chart in the next section for these value definitions.

    Note: The customizable fields available will vary by carrier. Please refer to the Label Customization Options by Carrier section below for more information about specific carriers.

    Dropdown options for the Print Custom 1 field.
  6. If you choose the Custom Text value, enter the custom text into the new field that appears.
Print Custom 1 field with Custom Text option selected, revealing a Custom Text field.
  1. Depending on the carrier, you may also click a toggle to show the value as a barcode on the label.
Print Custom 1 field with "Show as barcode" toggle option.
  1. Once you've made the appropriate changes, click Save at the top of your screen before exiting.

    Highlighted save button at top of browser page.

Value definitions

Value Description Example
Return ID Loop return ID 31727511
Order Name Shopify order name #913590
Order ID Provider order ID 4620525142168
Order Number Shopify "number" 62
Return Outcomes

R = Refund

E = Exchange

G = Store credit/Gift card

R
Custom Text Free form string LOOPRETURNS
Prefix Free form string prepended to the beginning of the value ABC-
Suffix Free form string appended to the end of the value -XYZ

Note: Hazardous material (HazMat) values, definitions, and examples are accessible in Loop's separate HazMat article.

Label customization options by carrier 

The fields available for customizations on labels will vary by carrier. Please review which custom fields are supported by each carrier below for the carrier(s) you are using for return shipping labels.

USPS

USPS's bulleted fields below support all values in the Value definitions chart. Their default values are:

  • Print Custom 1 default: Order Name
  • Print Custom 2 default: Return Outcomes
  • Print Custom 3 default: None
  • Invoice Number default: Order Name

USPS also has a HazMat field supporting:


Barcodes: USPS on EasyPost does not support rendering barcodes on the label.


Left: Default USPS label. | Right: Customized USPS label.
HazMat USPS label.

Please review the USPS HazMat article for more information on HazMat shipping labels.


FedEx

FedEx's bulleted fields below support all values in the Value definitions chart. Their default values are:

  • REF default: Order Name
  • RMA default: None
  • PO default: None
  • Invoice Number default: Order Name

Barcodes: FedEx supports rendering a barcode for the RMA field, but no other fields.

Important: In order for the RMA to render as a barcode for FedEx labels, Loop must enable backend settings to mark the label as a Return Label. This may affect your label rates for FedEx, as well as your other carriers. It is best to check with your carrier account reps before Loop enables this to ensure that your rates will not increase drastically if labels are marked as Return Labels. Please contact your Onboarding Specialist or support@loopreturns.com for additional questions.

Default FedEx label example.

Customized FedEx label example with label set to Return Label to generate barcode.

UPS

UPS supports the following fields:

  • Print Custom 1: offers all values in the Value definitions chart above
    • Default: Order Name
    • Barcode available
  • Print Custom 2: offers all values in the Value definitions chart above
    • Default: Return Outcome
    • Barcode not available

Note: If a barcode is toggled on for Print Custom 1, the title of the field will be either Ret Auth No. or Purchase No. depending on the value chosen.

Default UPS label example.
Customized UPS label example with barcode (Print Custom 1: Return ID and barcode enabled. Print Custom 2: Order Name).

DHL Express

DHL Express supports the Print Custom 1 field:


Barcodes: DHL Express on EasyPost does not support rendering barcodes on the label.

Note: The default is the Loop destination ID when no label customizations are added to DHL Express.

Default DHL Express label example.

Customized DHL Express label example with Print Custom 1: Order Name (with special characters and spaces stripped out).

Royal Mail

Royal Mail supports the Print Custom 2 field:


Barcodes: Royal Mail on EasyPost does not support rendering barcodes on the label.

Default Royal Mail label example.

Canada Post

Canada Post supports the fields Print Custom 1 and Print Custom 2, which offer all values in the Value definitions chart. Their default values are:

  • Print Custom 1 default: Order Name
  • Print Custom 2 default: Return Outcome

Barcodes: Canada Post on EasyPost does not support rendering barcodes on the label.


Default Canada Post label example.

Australia Post

Australia Post supports the fields Print Custom 1 and Print Custom 2, which offer all values in the Value definitions chart. Their default values are:

  • Print Custom 1 default: Order Name
  • Print Custom 2 default: Return Outcome

Barcodes: Australia Post on EasyPost does not support rendering barcodes on the label.

Default Australia Post label example.

Other carriers

Carriers not listed above (such as UPSMI and FedEx SmartPost) can have label customizations, but may require engineering support if customizations are not supported by the Print Custom fields in the Loop admin. If you need help generating the customizations needed, please reach out to your Onboarding Specialist or support@loopreturns.com.

FAQ

Does this work with other shipping providers? No, this feature is only available if you are generating return shipping labels through EasyPost.

Can I customize the size or file format of my labels? No, label size and file format cannot be edited.

How can I customize HazMat labels for USPS shipping? Please review our separate HazMat article.

What if I need a customizations that isn't available in the Loop admin? If you need help generating any customizations, please reach out to your Onboarding Specialist or support@loopreturns.com.

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