Ship by Loop Worldwide

OVERVIEW

Loop's Ship by Loop Worldwide (SBLWW) feature allows merchants to access several global shipping carriers with pre-negotiated rates. Merchants can do this and generate shipping labels without leaving the Loop platform or creating a separate account with the third-party shipping aggregator, Easyship.

This article explains SBLWW functionality, setup, and testing.

Note: This shipping service is for merchants who need to service international returns. Merchants shipping only within the US can use Ship by Loop US Domestic instead.

In this article:

How it works

SBLWW grants merchants access to a bucket of carriers (as opposed to selecting just one). Merchants with SBLWW can choose the carrier(s) they want to enable, and then Easyship will rate-shop across the chosen carriers to provide the cheapest label for each return.

Note: Merchants using SBLWW can still choose specific carriers for each country if they prefer.

Shipping carriers and labels

SBLWW carriers

Carriers that merchants can enable through SBLWW currently include:

Carrier

Domestic

Cross-border
Aramex New Zealand

✅
Canada Post

✅

✅
Colissimo

✅

✅
Couriers Please

✅
DHL CA

✅
DHL DE, FR, GER, and NE

✅

✅
DPD UK

✅

✅
Evri

✅

✅
FedEx AU

✅
FedEx Cross Border

✅
FedEx US

✅

✅
NZ Post

✅
Parcelforce

✅

✅
PostNL

✅
Purolator CA

✅
Sendle Australia

✅

✅
USPS

✅

✅

QR codes

The SBLWW carriers above allow customers to print their return shipping labels. However, Loop also enables some carriers to be supported with QR codes, or printerless returns:

  • Canada Post
  • Evri
  • USPS

For more information, refer to Loop's Printerless Returns article.


Billing

Easyship draws charges from the prepaid SBLWW wallet at the time of label creation (this applies to all carriers). There is no credit card surcharge. 

If the wallet reaches $0, Easyship will cover label charges temporarily and reconcile those charges at the end of the day with the card on file. Merchants can add more funds to their SBLWW wallets by going to Loop admin > Settings > Manage Integration (SBLWW).


Initial SBLWW setup

Important: If setting up SBLWW for cross-border shipments, make sure the merchant’s products in Shopify have a) harmonized system (HS) codes, b) countries of origin, and c) weights.

To set up SBLWW:

  1. Log in to the Loop admin.
  2. Go to Settings > Shipping.

  3. In the Integrations section, click Connect shipping service, then click Connect next to the "Ship by Loop Worldwide" option.

    Shipping page in Loop admin with a Connect Shipping Service button, as well as a list of shipping services. These services including Ship by Loop Worldwide, which has a Connect button next to it.

  4. Add the SBLWW account manager's name and email address. Filling out these required fields will light up the Submit button.

    Important: Merchants cannot edit this information later; to edit would require the creation of a new SBLWW account.

    Ship by Loop Worldwide account manager setup view.

  5. Click Submit on the Account Setup screen.

  6. Add a credit card for billing, then click Submit.

    Ship by Loop Worldwide credit card setup view.

  7. Add funds to the SBLWW wallet, then click Submit.

    Notes: Depending on the bank and country regulations, a 3D Secure (3DS) authentication request may appear. Stripe, an ecommerce payments platform, defines 3DS as an authentication method that "provides an additional layer of authentication for credit card transactions, protecting against fraudulent actors."

    Ship by Loop Worldwide wallet setup view.

  8. On the SBLWW Settings page, click Add Carrier.

    Important: Merchants must select at least one carrier to generate labels.

    Add Carrier button on the Ship by Loop Worldwide settings page.

  9. Click Connect next to all desired carriers.

    Ship by Loop Worldwide with a list of carriers that each have a Connect button next to them.

  10. Complete the steps in the next section to add SBLWW as a shipping provider to return policies.

Return policy setup

After setting up SBLWW, merchants must add it to their desired return policy or policies to start generating labels through this feature.

Important: A phone number is required on the destination address for all SBLWW return policies. If the merchant needs to add a phone number to a policy destination, go to Loop admin > Settings > Destinations.

To add SBLWW to a return policy:

  1. Go to Loop admin > Settings > Return policies.

  2. Click Edit for the return policy that will include SBLWW. Merchants must do this for each return policy they want to connect to SBLWW.

    Loop admin Return Policies page showing an Edit button next to a return policy.

  3. In the "Policy zone" section, scroll down and click the "Generate labels" toggle.
  4. Select Ship by Loop Worldwide under "Shipping services."

  5. Click Save.

    Save button at the top of the Loop admin Return Policies page.


SBLWW will now shop label rates across all carriers that the merchant connected to SBLWW for customers covered by this return policy!

Tip: If wanting to set specific carriers for specific return policies, review these carrier account instructions. Please note that - while they use EasyPost as an example - the instructions are still applicable to SBLWW.


Additional setup options

More setup options are available on the SBLWW settings page:

a. Add additional carriers.

b. Disconnect a carrier or carriers.

c. View balances for the current credit card and the SBLWW wallet.

d. Add additional funds to the SBLWW wallet.

e. Remove the current payment method and add a new one.

f. Disconnect the SBLWW account. This can only happen once the merchant removes SBLWW from any return policies using it as a shipping service. Merchants can (re)enable SBLWW at any time by adding SBLWW as a provider again.

Ship by Loop Worldwide settings page with various options to customize things like carriers, payments, billing, and more.
The letters on this image correspond with the lettered list of additional setup options above.

Reporting

There are three reports merchants can pull for SBLWW:

  • Receipts: The Receipt report contains official transactional information on every payment made.
  • Invoices: The Invoice report details weekly transaction summaries.
  • Credit notes: The Credit Note report details refunds in weekly batches. Refunds include canceled shipments, shipping credits, positive adjustments, and others.

To pull the reports, follow these instructions:

  1. In the Loop admin, go to Shipping > Shipping services > Manage Integration for SBLWW.

    This image shows the Shipping Services page in the Loop admin with all connected Shipping Services in the Integrations section. Each connected service has a Manage Integration button for any editing needed.

  2. Click View Shipping Report history.

    This image shows the shipping settings for Ship by Loop Worldwide including carrier accounts and shipping reports. In the Shipping Reports section there is a button merchants can click to view shipping report history.

  3. Select the type of report and the date range, then click Generate Report.

    This image shows the screen after clicking View Shipping Report History. There is a dropdown with the three report options, a calendar tool to choose the report dates with, and a Generate Report button to click after setting the other two.

  4. Once the report populates, click the report title hyperlink to view the report.

    This image shows the report generated for Receipts between March 23, 2024 and April 22, 2024. The report name is hyperlinked to view the report upon clicking, and the report status and report date are also shown in the report results.


Coming soon!

Below are features within SBLWW that are not available yet but will be available to merchants soon.

Testing

To ensure that the SBLWW setup works, Loop recommends that merchants generate test labels, or void labels that cannot be used for shipping. Merchants can do this in the following way:

  1. Log in to the Loop admin.
  2. Go to Settings > Shipping.
  3. Click Manage Integration next to the SBLWW shipping service. 
  4. Scroll to the bottom and click the toggle to turn on Test Mode.
  5. Click Save.

If the carrier chosen for SBLWW supports test labels, it will return a void, or sample, label.

Important: Remember to turn off Test Mode before customers start initiating returns.

More carriers

Reference this section periodically to check which carriers are coming soon to SBLWW! 

Merchants will soon be able to connect their Bring Your Own Accounts (BYOA) accounts for Australia Post and RoyalMail.


FAQ

General

Which Loop plan(s) include this feature? This feature is available to all Loop merchants, regardless of package. For more information on Loop packages, visit the Pricing page.

Which countries and cross-border options are supported? You can test which countries are supported with the Easyship Rate Calculator. 

Will a commercial invoice be sent to the carrier for cross-border shipments? Yes, Easyship automatically generates a commercial invoice and sends it to the carrier.

How do I know what the Easyship rates will be per carrier? You can visit the Easyship Rate Calculator page to see what rates could be.

Does SBLWW support handling duties and taxes for cross-border returns? Yes, duties and taxes are supported through SBLWW.

Labels

How do I cancel a label? At this time, the only way to cancel a label is to cancel the return itself.

What happens to the label if the return is canceled or it expires? Loop will request a refund on your behalf for that label.

Can a merchant generate a one-off label via SBLWW if needed? SBLWW does not support the creation of one-off labels at this time.

SBLWW wallet and billing

Are credit cards from all countries accepted for billing? Yes, all credit cards are accepted for billing.

Can I pay by way of ACH (electronic fund transfer)? Not at this time. Currently, SBLWW supports credit card payments only.

How much should I add to the SBLWW wallet? The recommended baseline of funds to add is $250.

When will funds be taken from my card? Funds will be taken immediately after adding credit card information on the "Add funds" screen.

What happens if I don’t have enough funds in my wallet? SBLWW will cover the funds temporarily to prevent any interruptions to label generation. Then it will charge the associated credit card at the end of the day to balance out label costs.

Tip: If you notice that your wallet balance it low, you can add more funds to the wallet by going to Loop admin > Settings > Manage Integration (SBLWW). Go to the "Payment & Billing Preferences" section, enter a monetary amount to add, then click Submit.

Please reach out to support@loopreturns.com with any additional questions.

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