The Loop Returns app exists as a Shopify application, however, it cannot be installed via Shopify’s App Store. While Loop often integrates seamlessly, this article will cover some of the common integration questions.
If you cannot find the answer to your question here or in Shopify Setup, please reach out to Loop Support.
I attempted to install Loop, but Shopify would not allow me to complete the setup.
This may occur if your Shopify account does not have Administrative access. To complete the setup, you will need access to install apps in Shopify. If you have Admin access and are still unable to complete the install, contact Loop Support.
Will I need a developer involved to complete this integration?
Loop Basic & Pro setups can be completed without development assistance. Loop Plus with On-Store will require some developer assistance (this can generally be completed in about 4 hours).
I only see one return address field, but I would like to return to multiple fulfillment centers.
Loop does offer support for multiple fulfillment centers. Please notify Loop Support to set up returns to multiple locations.
How should I test my Loop integration?
Read more information on testing Loop here.
I would like to change my Portal URL.
Please contact Loop Support to modify your Portal URL.
If you have any other questions or are interested in Installing the Loop App, please contact us today.