Pre-Discount Credit

OVERVIEW

When a customer originally shopped with a discount and then chooses to request a return for that item, this feature allows them to keep the same purchasing power on their Shop Now exchange.

Pre-Discount Credit

Loop can enable a feature called Pre-Discount Credit to offer the original value of discounted items in Shop Now instead of the price that was paid. 

Example:

  • Customer purchases a $100 product, using a 10% off discount code, spending $90
  • Customer initiates a return in Loop and chooses Shop Now
  • The customer can exchange for $100 worth of credit (plus Shop Now bonus, if applicable)
Note: If the customer does not use the discount credit in the Shop Now process, they will lose them

FAQ

What if the customer doesnā€™t use their entire credit? The credit will work like the Shop Now bonus: if a customer originally spent $90 on a $100 item, when this feature is enabled, they will have $100 to shop with on Shop Now. If the customer exchanges for a $60 item, only using a portion of their credit, they will receive a $30 gift card or refund since they only paid $90 out of pocket, on the original order.

Does this work for Shop Now: On-Store? Yes. This feature is available to all Shop Now experiences, both In-App and On-Store.

Please reach out to support@loopreturns.com or your Onboarding/Account Manager, if you'd like to enable this feature.