When a customer originally shopped with a discount and then chooses to request a return for that item, this feature allows them to keep the same purchasing power on their Shop Now exchange.
Loop can enable a feature called Pre-Discount Credit to offer the original value of discounted items in Shop Now instead of the price that was paid. Pre-discount can only be applied to the price of the item and cannot be applied to tax.
- Customer purchases a $138 product, using a 20% off discount code, spending $110.40
- Customer initiates a return in Loop and chooses Shop Now
- The customer can exchange for $138 worth of credit (plus Shop Now bonus, if applicable)
- A refund or store credit outcome remains in the amount paid, $110.40
Note: If the customer does not use the discount credit in the Shop Now process, they will lose them
You can enable Pre-Discount Credit in the Loop Admin under the Shop Now section:
What if the customer doesn’t use their entire credit?
The credit will work like the Shop Now bonus: if a customer originally spent $90 on a $100 item, when this feature is enabled, they will have $100 to shop with on Shop Now. If the customer exchanges for a $60 item, only using a portion of their credit, they will receive a $30 gift card or refund since they only paid $90 out of pocket, on the original order.
Does this work for Shop Now: On-Store?
Yes. This feature is available to all Shop Now experiences, both In-App and On-Store.
Pre-Discount Credit vs. Shop Now Bonus Credit?
When both settings are enabled, the customer will receive both credits.