OVERVIEW

When a customer originally shopped with a discount and then chooses to request a return for that item, this feature allows them to keep the same purchasing power on their Shop Now exchange.

Loop can enable a feature called Pre-Discount Credit to offer the original value of discounted items in Shop Now instead of the price that was paid. Pre-discount can only be applied to the price of the item and cannot be applied to tax. Pre-discount credit can be turned on with any Loop plan.

Example:

• Customer purchases a $138 product, using a 20% off discount code, spending $110.40

• Customer initiates a return in Loop and chooses Shop Now

• The customer can exchange for $138 worth of credit (plus Shop Now bonus, if applicable)

• A refund or store credit outcome remains in the amount paid, $110.40

Note: If the customer does not use the discount credit in the Shop Now process, they will lose them.

You can enable Pre-Discount Credit in the Loop Admin under the Shop Now (Returns management > Policy settings > Shop Now) section:

What if the customer doesn’t use their entire credit? The credit will work like the Shop Now bonus: if a customer originally spent $90 on a $100 item, when this feature is enabled, they will have $100 to shop with on Shop Now. If the customer exchanges for a $60 item, only using a portion of their credit, they will receive a $30 gift card or refund since they only paid $90 out of pocket, on the original order.

Does this work for Shop Now: On-Store? Yes. This feature is available to all Shop Now experiences, both In-App and On-Store.

Pre-Discount Credit vs. Shop Now Bonus Credit? When both settings are enabled, the customer will receive both credits.

Please contact support@loopreturns.com with any additional questions.