This article explains how to connect your Australia Post eParcel account to generate return labels, either through Ship by Loop or through your own EasyPost account, and how to prevent manifestation charges.

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Important: Ship by Loop and standalone EasyPost run on the same infrastructure and can't be used together. Your shop uses one or the other. Follow the setup section that matches how your shop generates labels.

If your shop uses Ship by Loop, connect your Australia Post account in the Loop admin. You don't need a separate EasyPost account.

Note: You'll need your Australia Post Account Number, API Key, and Secret Key. To request them, email Australia Post at customer_connectivity@auspost.com.au and include your account number.

1. In the Loop admin, go to Returns management > Shipping > Ship by Loop > Manage carriers.

2. In the Carrier Directory, use the Search filter to find Australia Post, then select it.

   

3. On the Registration tab, under Bring your own carrier account, enter your Australia Post Account Number, Australia Post API Key, and Australia Post Secret Key.

4. Leave Print as you go unchecked. See Manifestation below.

5. Select Enable.

   

Important: EasyPost only supports Australia Post eParcel accounts. If you use Ship by Loop, you can connect either an eParcel or a MyPost Business account. eParcel accounts connect in the Carrier Directory using the steps below. MyPost Business accounts are connected with help from our shipping partner, so contact Loop support to get started.

1. In EasyPost, navigate to Account Settings and select the Carriers tab.

2. Select the Add Carrier button and use the search field to find a carrier.

3. Once you add Australia Post, you will be guided to a screen requesting information about the merchant's EasyPost details, production credentials, and test credentials:

   

   Important: Merchants must reach out to Australia Post directly to get these credentials.

4. Email Australia Post at customer_connectivity@auspost.com.au to inquire about their APIs. Be sure to include your account number.

   Australia Post will provide credentials for Australia Post Shipping API test and production. Credentials required to link to your EasyPost account are:

   • Australia Post Account Number

   • Australia Post API Key

   • Australia Post Secret Key

5. Once you've obtained these credentials, use them to create an Australia Post account on the EasyPost Carriers Account Page. Additional guidance on this can be found in our Adding a Carrier guide.

Important: Settings have to be configured properly in order to prevent merchants from incurring manifestation charges.

There are two settings that impact manifestation:

• Loop is_return flag - By default, Loop generates return labels for Australia Post. This is_return back-end setting is typically marked as true. If you're unsure if this flag is marked as true in Loop, please reach out to support@loopreturns.com.

• 'Print as you go' setting - This setting is configured when you connect your Australia Post account, either in EasyPost or on the Australia Post Registration tab in Ship by Loop.

  

  Important: Please leave the "print as you go" setting OFF. If this box is checked and is_return is marked true, then labels will not manifest properly.

  Note: Australia Post will send a label error message that states "Print as you go customers cannot buy return shipments. Please contact support." when a label will not be able to manifest properly. This is in an effort to make sure that manifesting settings are appropriately configured between EasyPost and Loop. This error message will only be seen if is_return: true is sent and the merchant has "Print as you go" enabled. If a merchant sees this message, they need to turn off "Print as you go" in their EasyPost dashboard, or on the Australia Post carrier in Ship by Loop > Manage carriers.

For questions about Australia Post setup, please contact support@loopreturns.com.