Build confidence in your delivery predictions with enhanced visibility and streamlined CX workflows. New reporting capabilities and Shopify integration provide complete transparency into Delivery Promise performance.

Performance Reporting

• View real-time accuracy metrics comparing predicted versus actual delivery timelines.

• See predictions made in real time rather then testing with simulated orders.

• Track delivery promise performance trends to optimize customer expectations.

Shopify Admin Integration

• Access delivery promise data directly within the Shopify Admin.

• Eliminate platform switching for CX teams managing delivery inquiries.

• Streamline customer support workflows with embedded delivery insights.

The Start Return extension allows shoppers to initiate returns with a single click from their Shopify order history, automatically populating the return flow with order details.

• Reduces return friction and improves customer experience by eliminating manual data entry

• Drives higher customer satisfaction and return completion rates

• Streamlines the customer experience with one-click return initiation

Watch the video below for details.

You can now pass line item properties from Shop Now On-Store directly to new exchange orders, preserving custom product options, prescription details, pre-order dates, and any other line item properties during exchanges.

• Eliminates "where's my customization?" support tickets

• Ensures customers keep all customizations when exchanging

• Simple toggle setup for embedded integration (defaulting ON for new installs)

See it in action below.

Learn more:

• Embedded integration: Simple toggle (defaulting to ON for new installs)

• Manual integration: Code snippet update required

Shopify Invoicing provides merchants with an alternative to Stripe for upsell scenarios including Shop Now and Different Priced Exchanges, enabling more flexible payment processing options.

• Offers alternative payment processing beyond Stripe

• Supports Shop Now and Different Priced Exchange scenarios

• Provides more flexibility for merchant payment workflows

Watch a demo and example setup process below.

Loop's Platform Rates with USPS for Ground Advantage and Priority Mail were updated on 7/13/2025 with this new rate card. Overall, rates have increased in line with USPS increases on standard rates:

• Ground Advantage rates increased an average of $0.16 or 3.41% for Loop’s most commonly used weights & zones

• Priority Mail rates increased $0.75 or 8% for Loop’s most commonly used weights & zones

If you already use USPS through Ship by Loop or EasyPost, no action is needed to implement these rates. To learn more, please review the Negotiated Carrier Rates article.

When calculating Bonus Credit for Shop Now or Store Credit as a percentage of the return value, there is now the option for this to be tax inclusive. This is valuable in regions where tax is expected to be included in pricing and discounts (eg. VAT in Europe).

For merchants using the Brightpearl integration, we've added key new settings that give you more control to how data flows between Loop & Brightpearl. You can find these on the Settings tab of the Synks portal setup:

• Process Closed Loop RMAs

  • This controls whether inventory is received against the Sales Credit in Brightpearl when a return is processed in Loop

• Close Sales Credit on Inventory Received

  • This controls whether the Sales Credit is automatically closed in Brightpearl when inventory is received

• Create Customer Payment on Inventory Received

  • This controls whether a customer payment is created in Brightpearl when inventory is received against the Sales Credit

• Handling Fee Tax Code

  • This controls tax calculation on handling fees, meaning the integration will now calculate and post taxes to the handling fee line item on Sales Credits

Merchants shipping with Royal Mail via EasyPost must migrate to Royal Mail V3 by September 30, 2025. If you have an existing Royal Mail account that needs to migrate, you should have received an email from EasyPost with the necessary credentials. Follow these instructions to migrate,

If Royal Mail is your preferred carrier for return shipping, you will also need to mark the new Royal Mail V3 account as preferred in your Loop shipping settings. Otherwise, we will rate shop across all enabled carriers.

No action is needed for merchants using Royal Mail via Ship by Loop or another shipping provider.