OVERVIEW

Loop has made a collection of user experience updates to Workflows. These changes are described below. These changes require no action from merchants, this is simply a summary of the changes you can expect to see.

Important: These changes are purely design changes. They have no impact on any workflows you already have in place. Editing and creating a workflow will look different, but functionality remains the same.

Condition and Action renaming

We’ve renamed many conditions and actions to better reflect what they do in a merchant context.

Condition renaming

Category	Old name	New name
Customer	Bonus credit total	Bonus credit received
	Tag	Customer tags
	Failed payments	Failed payment attempts
	Keep items count	‘Keep Item’ return outcomes
	Partial return count	Partial return credits issued
	Number of orders	Orders placed
	Return count	Returns placed
	Return count with missing or incorrect items	Returns with missing or incorrect items
Order	Days since return window start	Days since return window began
	Date	Order date
	Discount	Order discount
	Tag	Order tags
	Return count	Returns on order
	Country	Shipping country
	Total value	Total order value
Product	ID	Product ID
	Return reason	Product return reason
	SKU	Product SKU
	Tag	Product tags
	Type	Product type
	Vendor	Product vendor
Return	High risk	High fraud risk
	Full return	Full return
	Partial return	Partial return
	POS location id	Restock location
	Portal	Return channel
	Item count	Return item count
	Method	Return method
	Outcome	Return outcome
	Total value	Total return value

Action renaming

Category	Old name	New name
Item handling	Bypass final sale	Bypass final sale
	Donate	Donate item
	Keep item	Let customer keep item(s)
	Reject	Reject item
Returns handling	Select return destination	Set return destination
	Processing event	Set return processing event
	Manual review	Send return to "Needs Review"
	Exchange shipping method	Set exchange delivery method
Customer experience	Hide products	Hide products in portal
	Exclude return methods	Exclude return methods
	Exclude outcomes	Exclude return outcomes
	Disable label	Require customer to ship return
	Return reason group	Set return reason group
	Return window	Set return window
Incentives & fees	Partial return credit	Issue partial return credit
	Refund original shipping cost	Refund original shipping cost
	Handling fees	Set handling fee
	Shop Now Bonus credit	Set Shop Now bonus credit
	Shop Now discount	Set Shop Now discount
	Store credit incentive	Set store credit incentive

Splitting out combined actions

We’ll be splitting up two sets of actions that function better on their own to simplify setup. These are:

Keep Item/Donate will be split out into their own actions:
- Keep Item will be called Let customer keep item(s)
- Donate item will keep the same name
Manual Review/Reject will be split out into their own actions:
- Manual Review will be called Send return to "Needs Review"
- Reject will be called Reject item

Reorientation of the workflow builder

We’ve reoriented the workflow builder to better accommodate future upgrades to Workflows.

Error states

You’ll see clearer and more specific errors when a condition or action hasn’t been configured properly.

FAQ

Is there any action needed from me? No. Merchants don't need to do anything ahead of these changes.

Will this impact how my workflows work? No. Any existing workflows will continue to work the way they do today.

Please reach out to support@loopreturns.com with any additional questions.

Workflows UX Updates