Release Notes: June 2023
Workflows: Partial Return Credit
Merchants can now give shoppers the option to skip returning an item in exchange for partial credit back for the item. This update also includes the addition of a new Workflow condition that can limit the number of partial return credit offers a shopper can receive in a given period of time, in order to mitigate fraudulent behavior.
This feature is a good fit for:
- Merchants with products that can’t be restocked or resold (ex., swimwear or intimates).
- Merchants that receive returns for damaged items and feel the shopper would, in many cases, opt to keep the item if given the option. For example, the item is still usable but suboptimal.
- Scenarios wherein restocking costs exceed potential resale value. For example, low value items or very heavy items.
For merchants, this means the ability to:
- Eliminate a subset of returns for items that cannot be restocked or resold when a shopper accepts the partial return credit offer, saving on return shipping and operating costs at the warehouse.
- Encourage continued engagement from shoppers with partial credit that can be used toward an exchange or future purchase, promoting shopper loyalty and repeat purchases
This feature is available on the following Loop Essential and Advanced (Usage) plans. To learn more about Loop Plans, please head to our Pricing page.
To learn more, please review the Workflows article.
Carrier Accounts by Return Policy
Carrier accounts can now be configured by specific return policies based on location and other criteria. This ensures that only the appropriate carrier(s) are used for each return policy, which can streamline operations and accounting. Previously, Loop has shopped rates across all carrier accounts enabled in Loop Shipping settings, regardless of return origin.
This functionality is especially useful for use cases such as:
- Merchants who have different accounts for the same carrier that are used for different destinations to better keep track of expenses
- Different carrier or service types need to be configured for international or domestic returns
This is available to all Loop merchants using EasyPost as their shipping service. To learn more, please review the Carrier Accounts by Return Policy article.
EasyPost Carrier Testing
Carrier configurations can now be tested in Loop Admin for merchants using EasyPost as their shipping service. This can help confirm if label generation is supported for certain border crossings without needing to reach out to Loop support.
To learn more and review instructions for testing, please review the EasyPost Shipping Labels article.
Fixes + Improvements
Workflows: Discount Condition
Workflows now has the ability to target discount codes in a more extensible manner. With this release, merchants can choose between "exact match" or "contains" when creating a discount code condition, allowing them to support broader discount targeting with a single workflow.
Leveraging the new "contains" setting on the Order > Discount Code condition means that merchants can trigger a workflow with a partial match of a discount code.
This is most useful for brands trying to better support discount codes created in bulk, such as affiliate discount codes that share a similar prefix, ultimately delivering more flexibility and automation in the returns process.
Point-of-Sale QR Codes
Shoppers can now initiate a return online and get a QR code to expedite in-store drop-off. This saves merchants label fees and acquisition costs associated with driving foot traffic. Shoppers enjoy a faster return process and can browse items in-store, providing a better, more confident exchange process.
To learn more, please visit the Loop Point-of-Sale article.
Hide Label for Expired Returns
Expired returns now have the option of hiding the label so that the shopper cannot print the label to ship items back. Currently, labels stay active until the carrier voids them. For this reason, labels can still be valid after the return expires. If the customer uses a label after their return expires, then the return will reopen and automatically process if automated processing events are configured.
If you do not want customers to be able to send back expired returns, then please contact your Account Manager or firstname.lastname@example.org to enable this feature!
Happy Returns Expiration
Happy Returns QR codes now expire after 30 days and the corresponding Loop return will also expire after this timeframe. Once the Happy Return has expired, the shopper cannot use their QR code to drop off at a Return Bar and the QR code will also not be visible on Loop's return status page.
The expiration window can be adjusted, please contact your Account Manager or email@example.com.
ShipMonk Integration Update
The ShipMonk integration has been upgraded from a 1-way integration to a 2-way integration. This means that merchants using ShipMonk can automate RMA creation and initiate return processing actions based on the processed status in ShipMonk. This allows for more control over returns and mitigate risk by processing returns after inspection.
Learn more about how it works and how to set it up here.
USPS launches Ground Advantage
USPS Ground Advantage combines USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® services into a single, streamlined ground shipping service. This change will not affect your Loop Returns shipments that use USPS. Merchants that use USPS may notice slight changes to their shipping costs based on USPS rate increases, but rest assured, Loop's pre-negotiated rates with USPS are automatically applied to your account to get you the best rates available.