OVERVIEW

The customer Returns Portal is what your customers will use to access Loop for requesting a return.

There are two ways to access the Returns Portal: 1) through the Loop Admin and 2) through the custom domain for your portal.

1. Navigate to the Loop Admin.

2. In the bottom left corner, select Returns Portal. The customer Returns Portal will open in a new browser tab.

   

If you know the URL to your customer portal, enter it into a browser URL bar (typical URL setup: brand.loopreturns.com). This is the URL that you have dropped/will drop on your Return Policy page on your website.

To find the URL, merchants may access it through the Loop admin.

Once on your customer Returns Portal, you will see a variety of opportunities to brand the portal, specific to your brand's desires. See the Customizations article for ways to adjust these settings.

Can I change the domain name of my store’s Returns Portal? Yes, if you are on our Advanced, Pro or Plus plan. We recommend something like: returns.brand.com or exchanges.brand.com. Please reach out to support@loopreturns.com or contact your Onboarding Manager or Account Manager to help with setup.

Please reach out to support@loopreturns.com with any additional questions.