Using Loop
Refunding Mixed Payments
OVERVIEW When a shopper pays for an order using a combination of a gift card and another payment method, such as a credit card, Loop processes refunds...
Processing Returns for Meta Orders
OVERVIEW This article explains how merchants can process returns for orders from Facebook and Instagram, along with the current limitations that can a...
Create a Return for a Customer
OVERVIEW There are likely scenarios where your customer service team may need to create a return in Loop on behalf of a customer. From within the Loop...
Managing Returns in Loop
OVERVIEW All a merchant's customer return requests will be located within Loop Admin > Returns (the Returns Dashboard). This article explains how t...
Needs Review and Return Processing Errors
OVERVIEW If a return hits an error when processing, it will drop into the Needs Review tab within the Loop admin and will require your attention. Need...
Viewing the Shopper Return Portal
OVERVIEW The shopper return portal is what your customers will use to access Loop for requesting a return. There are two ways to access the shopper re...
Viewing returns in Loop admin
OVERVIEW In order to view all returns requests Loop, navigate to Loop admin > Returns management . The Returns view has several tabs representing the...