Using Loop
Managing Returns in Loop
OVERVIEW All a merchant's customer return requests will be located within Loop Admin > Returns (the Returns Dashboard). This article explains how t...
Needs Review and Return Processing Errors
OVERVIEW If a return hits an error when processing, it will drop into the Needs Review tab within the Loop admin and will require your attention. Need...
Create a Return for a Customer
OVERVIEW There are likely scenarios where your customer service team may need to create a return in Loop on behalf of a customer. From within the Loop...
Viewing the Shopper Return Portal
OVERVIEW The shopper return portal is what your customers will use to access Loop for requesting a return. There are two ways to access the shopper re...
Viewing returns in Loop admin
OVERVIEW In order to view all returns requests Loop, navigate to Loop admin > Returns management . The Returns view has several tabs representing the...