Getting Started with Loop

This article explains how Loop uses Ordway Labs to manage billing and payment collection. It covers the initial setup process, including how to add a ...

This article explains how merchants on Loop's Advanced or Usage Essential plans can customize their shopper return portal URL using a CNAME record. It...

This article explains why Loop requests collaborator access to a merchant's Shopify store and how to approve the request. It outlines the specific per...

This article explains how to manage user accounts and permissions within the Loop admin. It covers the process for adding, editing, and deleting staff...

This article explains how Loop's multi-shop login feature allows users to access multiple stores using a single email address. It covers the benefits ...

Though some of our merchants manage their own returns when they come back to the warehouse, most rely on another team to check returns as they come ba...

This article explains how to use Loop's Blocklist and Allowlist features to manage return exceptions and restrictions. It covers the differences betwe...

This article explains how to create test orders in Shopify for testing Loop's core functionality before launch. The article provides detailed steps fo...

This article provides step-by-step instructions for testing your Loop instance before and after going live. It covers the three key elements that must...

This article outlines optional advanced testing scenarios to complete before launching Loop, including testing features like Advanced Exchanges, Listi...

This article guides you through the process of launching Loop and migrating from existing returns solutions. It covers the key steps required to go li...

This article explains how Loop merchants can use Google SSO to log in to the Loop admin with Gmail or Google Workspace email addresses. It covers the ...

To ensure that merchant data remains protected, Loop offers multiple multi-factor authentication (MFA) methods that users can use to sign in. This art...

This article explains how multi-factor authentication (MFA) enhances account security by requiring additional verification after signing in. It covers...

This article explains how Loop handles orders placed through Shopify Payments in currencies other than the store's default currency. It covers what qu...

This article explains the Return Status Page (RSP), where shoppers land after completing a return and which is linked in their confirmation email. It ...

This article guides you through installing Loop from the Shopify App Store and connecting your store to Loop. It covers the step-by-step installation ...